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Forum Response - Get troubleshooting information
Revision 62475:
Revision 62475 by ideato on
Revision 63195:
Revision 63195 by Tonnes on
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just another canned response
just another canned response
Content:
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following for previous than 29.0 firefox versions:
*Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting Information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting Information'' from the menu.
For firefox 29.0 version and above:
*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select {menu Troubleshooting Information}
Now, a new tab containing your troubleshooting information should open.
*At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
*Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]].
Thanks in advance for your help!
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following for previous than 29.0 firefox versions:
*Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting Information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting Information'' from the menu.
For Firefox version 29.0 and above:
*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select {menu Troubleshooting Information}.
Now, a new tab containing your troubleshooting information should open.
*At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
*Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]].
Thanks in advance for your help!