Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes my entire Windows operating system making it completely unstable

vshreyas
vshreyas
more options

Hey guys,

I've had some serious problems with Firefox for over a month now on my main computer. It basically crashes my whole OS and freezer for which I either have to restart and stop using the browser and use Chrome instead which I absolutely hate. This situation has gone so much worse that I've stopped using my main HP and instead using a crappy Netbook these days. I downloaded a new version of Firefox from the website and installed it on top of the already installed version to see whether there's a fix but I've found no luck. I was planning to completely format my system but I need all the passwords and tons of important book marks backed up for which I cant do because everytime I open Firefox, the whole OS crashes and freezes down. Can someone help me with a solution as soon as possible, this is going way outta control now. :/ I'm posting this infact from my Netbook.

My computer specs 4GB RAM, 640GB HARD DRIVE WINDOWS 7 Home Premium 64bit editon

Hey guys, I've had some serious problems with Firefox for over a month now on my main computer. It basically crashes my whole OS and freezer for which I either have to restart and stop using the browser and use Chrome instead which I absolutely hate. This situation has gone so much worse that I've stopped using my main HP and instead using a crappy Netbook these days. I downloaded a new version of Firefox from the website and installed it on top of the already installed version to see whether there's a fix but I've found no luck. I was planning to completely format my system but I need all the passwords and tons of important book marks backed up for which I cant do because everytime I open Firefox, the whole OS crashes and freezes down. Can someone help me with a solution as soon as possible, this is going way outta control now. :/ I'm posting this infact from my Netbook. My computer specs 4GB RAM, 640GB HARD DRIVE WINDOWS 7 Home Premium 64bit editon

Novain'i vshreyas t@

All Replies (3)

Tim
Tim
more options

1) Update to 8.0.1 2) Firefox can't crash an OS 3) You should update all your drivers - especially your graphics driver 4) Please provide a crash id for a crash-> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report#How_to_get_a_crash_ID_with_the_Mozilla_Crash_Reporter

vshreyas
vshreyas Tompon'ny fanontaniana
more options

Not working, It crashes on Start-up itself, It doesn't even open the browser and everything on my computer starts to lag. I tried to manually find the crash reports from the link you had sent me via %APPDATA%\Mozilla\Firefox\Crash Reports\submitted\-THIS FOLDER but I couldn't even find APPDATA folder on my PC and yes, Show hidden files feature was on. Now What do I do?

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: