Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Downloading Firefox updates

  • Tsisy valiny
  • 1 manana an'ity olana ity
  • 9 views
rohe1318
rohe1318
more options

Tried to update to 95.0.1 today, running Win 10Pro v21H2, but this problem existed with prior Win 10 builds and with prior FF updates.

I click Help>About, and it checks for updates, as expected. When it finds an update, it attempts to download it but doesn't appear to download anything (0 bytes of 6.9 MB) even though the circle continues spinning, or it says 'update failed'.

If I exit FF and reopen, it immediately goes back to that same download screen with the spinning circle but it's stuck showing 0 bytes of 6.9 MB.

But, when I Restart Win 10, open FF again and click Help>About, it immediately shows the button to Restart to Update Firefox. So it seems the download actually succeeded, but isn't being properly detected or properly queued for installation...

Once I click Restart to Update Firefox, it closed, launches the update and FF reopens, so the update had been downloaded and worked.

Thanks!

Tried to update to 95.0.1 today, running Win 10Pro v21H2, but this problem existed with prior Win 10 builds and with prior FF updates. I click Help>About, and it checks for updates, as expected. When it finds an update, it attempts to download it but doesn't appear to download anything (0 bytes of 6.9 MB) even though the circle continues spinning, or it says 'update failed'. If I exit FF and reopen, it immediately goes back to that same download screen with the spinning circle but it's stuck showing 0 bytes of 6.9 MB. But, when I Restart Win 10, open FF again and click Help>About, it ''immediately ''shows the button to '''Restart to Update Firefox'''. So it seems the download actually succeeded, but isn't being properly detected or properly queued for installation... Once I click '''Restart to Update Firefox''', it closed, launches the update and FF reopens, so the update had been downloaded and worked. Thanks!
Sarin'efijery napaingotra

Novain'i rohe1318 t@