Visi produktai Community Forum

Please provide a clear, beginner-friendly, step-by-step guide explaining how a new Mozilla Support volunteer should research, verify, and answer questions accurately. Include common mistakes to avoid, when to ask for more information, and how to know when it is appropriate to refer a user to an official Mozilla support article.

I have paid for and used Mozilla VPN for some years, The app has now disappeared from my Mac Book and when I try to reload it from the website it states "error" and will not reload.

I just clicked on a banner to provide info

https://mzl.la/contribsurvey-2026 I didn't read the URL as I thought Mozilla would use a third party

Then when I finished the questionnaire, having provide my email address I saw another third party domain was in the chain.

https://survey.alchemer.com/s3/8925524/Mozilla-Contributor-Survey-2026

So I am unhappy that two 'strange' organisations have some of my personal details.

No fault of anyone, but me, I just got carried away in the security I felt using Mozilla

(

Under Settings>Privacy/Security>Browsing Data there is no longer the option to Manage Cookies, despite the help section saying that is where to find it. There is no other place in all of Settings to find the list of cookies. There is only the ability to delete all cookies in History, which I have no desire to do. I edit the cookie list weekly, and it is only now, mid August 2026, under Firefox 153 on Win 10 that I no longer have access to them. How do I get it back?

With an older version, i was able to clear cookies after visiting secure sites(s) - now I can't find a way to do this. Please bring it back - I consider this to be extremely important for my security!

F Focus enabled on Safari. Any effect on icloud relay. Advanced data protection on Safari not enabled yet as phone(SE 3rd generation able but older Ipad not. Safari barely shows trackers (4 in the last 30 days. Only in the mid 100-200 prior to that. Total contrast to the thousands listed on FFocus if used as an stand alone browser from the app. if Firefox normal (app also downloaded)is used as default browser instead of Safari is icloud relay, and advanced data protection of Safari not avaliable while using Firefox. Synchronisation between devices isnt a concern nor multiple tab management for me. Thanks for your help

The messages in the attached file and others started appearing on one of our computers today. They look like they are from Mozilla Firefox. They have URLs to click on. Are they real or some sort of hack? If a hack, I hope you can help me stop them from happening. Please respond to [redacted] and also [redacted from community support forum] THANKS!!!

I love having the VPN Add-on on my Windows 11 laptop and now I see that there's a plug in for my Android Tablet, too.

I see there's options to turn OFF the VPN, but i don't need it on all the time. To save the data limit, I keep the VPN turned off.

There are some sites that I log into that require me to either not be from Australia amd some I need to be VPN linked to specific countries, like the UK or USA.

Will there be a place to be able to list particular websites to turn the VPN ON for, and, where needed, specify a country to connect to?

Недавно сбросил телефон до завода, но перед этим зашел на вк аккаунт с купленным номером и фейк данными к которому привязанно достаточно аккаунтов от почты... А проблема в том, что как оказалось делал я это через приватный браузер! Ну окно случайно закрыл и по итогу потерял все что перенес( Служба поддержки в вк ни чем помочь не может , тк привязан номер не мой (а его я вообще не помню) + данные (ФИО) левые. На почту я также не могу зайти , тк они привязанны к вк айди и подтвердить что вк мой - не могу пхахах