Tbird was not working. Downloaded upgrade verbatim off of website. lost all files, contacts, archives, etc.

My Tbird email was not working, so I tried a "clean re-install" as recommended on your website. I lost everything, contacts, archive, pics, email.. .years worth. Please… (read more)

My Tbird email was not working, so I tried a "clean re-install" as recommended on your website. I lost everything, contacts, archive, pics, email.. .years worth. Please tell me I can retrieve them.

Thank you,

Pat
Open 4

How can I put my e-mail folders in alphabetical order?

Any new e-mail folders that I add to Local Folders are no longer in alphabetical order. Please help. I would like to put them all in alphabetical order. Thunderbird vers… (read more)

Any new e-mail folders that I add to Local Folders are no longer in alphabetical order. Please help. I would like to put them all in alphabetical order. Thunderbird version 140.11esr

Open 3

Facebook fails to load fully

Facebook page fails to fully load often (not always) and in some occasions it load partially -instead of a picture it shows a blank box with a description of what it is s… (read more)

Facebook page fails to fully load often (not always) and in some occasions it load partially -instead of a picture it shows a blank box with a description of what it is supposed to be on the box.

Using other browser (Edge for example) loads the page fine in the affected Laptop and loading on an IPad using Firefox works fine too.

I have "flushed" the WI-Fi and "requested" a new IP for this computer and it is hard to tell if this solves the problem temporary or it is just the on-off nature of the problem.

In other occasions the page appears to load ok but the pull down menu (like notifications) are "blank" or it just appears to be loading and never navigate to the requested page.

In the sample below (image) is similar to the issue although in this case the page loaded after a few seconds. Note the missing information.

Open 1

Why is Thunderbird suddenly not receiving messages (I already checked my password settings)?

I've been using Thunderbird for years but suddenly as of yesterday it's stopped receiving messages. First it told me my password was incorrect. Ever since then when I try… (read more)

I've been using Thunderbird for years but suddenly as of yesterday it's stopped receiving messages. First it told me my password was incorrect. Ever since then when I try to click "Get Messages," it simply has no response at all. Nothing happens. I went into my Thunderbird password settings, and upon seeing that the incoming-message password had for some reason reverted to an old, obsolete password, I corrected it and saved the correct one. I've checked several times and the passwords are correctly saved now. But this did not fix the problem. When I click "Get Messages," nothing happens. My Thunderbird is connected to my Earthlink account, which is working fine. When I go into Earthlink, I am able to send and receive messages as normal. So the problem is not with Earthlink but with Thunderbird.

Open 28 1 27

Why I don't see VPN button?

I have Firefox 151.0.4 in Canada. Windows 10 Pro. No prompt, no button. Tried repair Firefox by uninstall/reinstall. It completely removed all my extensions but no help w… (read more)

I have Firefox 151.0.4 in Canada. Windows 10 Pro. No prompt, no button. Tried repair Firefox by uninstall/reinstall. It completely removed all my extensions but no help with VPN. What can I do to enable this feature?

Open 4

how can i add an image or banner in an email using thunderbird android

Hello, I know how i can add an image or a banner in an email in the desktop version, i also know how i can make a sort of banner with a signature file in the desktop vers… (read more)

Hello,

I know how i can add an image or a banner in an email in the desktop version, i also know how i can make a sort of banner with a signature file in the desktop version.

But i would really like to know how i can use a email banner or image and center it in the middle of the top of the email when i use the android app. is that possible? And which steps do i need to take?

Thank you

Open

MY late husband's old Mac Mini crashed during a power outage. I can't open his TB inbox.

It says that the folder is in use by some other operation. I tried a Force Quit and a restart and neither worked. Please help. His OS is 10.13 and his TB is 115.18.0. He … (read more)

It says that the folder is in use by some other operation. I tried a Force Quit and a restart and neither worked. Please help.

His OS is 10.13 and his TB is 115.18.0. He kept the old Mini because he was running an ancient version of Photoshop that ran a plugin that is not available for Adobe Creative Cloud.

Robert was a sculptor who did large kinetic work and much of his work is still on that computer.

I am still getting his email on my iPhone, so I don't know what is going on. Unfortunately, I haven't saved his email history on my iPhone so when someone answered a similar problem a couple of years ago, the only place that email would reside is in Robert's inbox on his Mini, which I can't open.

Many thanks for your help.

Ellen

Open 6

Some web based games laggy since Firefox 148

I play https://crazyshooters.com/ and https://crazyshooters2.com/ a lot! But the game became laggy since Firefox 148 and my ping spikes up. Other browsers play fine. I am… (read more)

I play https://crazyshooters.com/ and https://crazyshooters2.com/ a lot! But the game became laggy since Firefox 148 and my ping spikes up. Other browsers play fine. I am on Linux Mint if that helps. (147 and below run fine)

Išspręsta 11 10

email times out, won't send

I use Thunderbird on a Mac, where Gmail is my default email. When I try to send an email, it often takes 10 tries before it goes through, due to timeouts. How can I fix t… (read more)

I use Thunderbird on a Mac, where Gmail is my default email. When I try to send an email, it often takes 10 tries before it goes through, due to timeouts. How can I fix this?

Open 2

Why am I getting Error Filter action failed: "Move failed" with error code=0x8000FFFF while attempting: Applied filter "Blocked Sender List" .

[6/12/26, 10:49:22 PM GMT-4] Applied filter "Blocked Sender List" to message from The Home Depot® Consumer Credit Card <citi@info15.citi.com> - James, Don’t forget … (read more)

[6/12/26, 10:49:22 PM GMT-4] Applied filter "Blocked Sender List" to message from The Home Depot® Consumer Credit Card <citi@info15.citi.com> - James, Don’t forget to use this special offer to get your Summer projects going! 🌼🌺 at 6/12/26, 10:02:27 PM GMT-4 deleted

[6/12/26, 10:49:22 PM GMT-4] Filter action failed: "Move failed" with error code=0x8000FFFF while attempting: Applied filter "Blocked Sender List" to message from The Home Depot® Consumer Credit Card <citi@info15.citi.com> - James, Don’t forget to use this special offer to get your Summer projects going! 🌼🌺 at 6/12/26, 10:02:27 PM GMT-4 deleted

The sent message is deleted but I get Filter action Failed.

Open 3

Changing location for websites on Mac

Hi, I enabled the included Firefox VPN, but it only allows you to choose an entire country, and not very accurately or reliably. The help pages direct me to use Mozilla V… (read more)

Hi, I enabled the included Firefox VPN, but it only allows you to choose an entire country, and not very accurately or reliably. The help pages direct me to use Mozilla VPN to do that, so I enabled it, only to be told it's only available on Windows. How can I set my location to something else for a website on a Mac? Thanks.

Open 3

Unusual opening of e-mail

I use Thunderbird on a PC. It has began to open evry e-mail I select as a pop-up window. This is unusual for me, and I do not want it. I just want to open the e-mail insi… (read more)

I use Thunderbird on a PC. It has began to open evry e-mail I select as a pop-up window. This is unusual for me, and I do not want it. I just want to open the e-mail inside those windows that already exist on the screen. It has been like that before. In settings I have selected to open e-mails in an "existing window" Is this korekt? Finally one more question: can I write in Danish here? It would be easyer for me to explain my problem in danish.

Open 6

why is adaptive spam NOT working

Despite my marking messages several times as NOT spam, Thunderbird keeps on and on RE-marking them as spam. And the mails are coming from one of my own addresses, and the… (read more)

Despite my marking messages several times as NOT spam, Thunderbird keeps on and on RE-marking them as spam. And the mails are coming from one of my own addresses, and they ARE in my address book!!!!!

There seems no way that I can stop the beast from misbehaving.

Open 1

Screen layout

I had tbird set up just how I liked it on my laptop. Then the laptop screen hinge broke and I had to replace it. Have installed tbird on new machine but cannot find the s… (read more)

I had tbird set up just how I liked it on my laptop. Then the laptop screen hinge broke and I had to replace it. Have installed tbird on new machine but cannot find the setting I need. I want the message preview pane to be on the bottom instead of on the right side of screen. I also need to know how to import my contacts from the old machine.

Open

How can I disable "Mark All Read"?

I NEVER want to mark all my email as read. How can I disable that functionality? I look forward to being able to also get rid of shortcuts that do not require ctrl, alt, … (read more)

I NEVER want to mark all my email as read. How can I disable that functionality? I look forward to being able to also get rid of shortcuts that do not require ctrl, alt, or shift.

Open