Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What do I do when i cant play a video and my laptop says i am "missing plugins" when I checked them, I only had one plugin and it was up to date. What do I do?

more options

my computer wont let me play any games or videos and i am not exactly "tech savvy" so if someone who has the time, please try to answer the question with a step-by-step plan.

my computer wont let me play any games or videos and i am not exactly "tech savvy" so if someone who has the time, please try to answer the question with a step-by-step plan.

All Replies (2)

more options

You run Firefox 21 on Linux on a brand new HP laptop? Because various steps are specific to your operating system, could you verify that?

I do believe you most likely need the Flash Player plugin, which is known internally in Firefox as Shockwave Flash.

You can use Adobe's download site to get the installer. Make sure to uncheck any unwanted extras: http://get.adobe.com/flashplayer/

more options

The following advice probably will not surprise you:

Version 21 is not secure; Mozilla discloses security flaws after each new release. Is something holding you back from upgrading to Firefox 26? Please let us know so we can suggest solutions or workarounds.