Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

trying to sync desktop using droid to recover. i tried: set up sync>i have an account, i typed the code on droid. recovery key error appeared and wont sync.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė the-edmeister

Alana1
Alana1
more options

I had to wipe firefox on my desktop because of a virus. i had set up sync but did not save my recovery anywhere. I had also synced my droid but when i typed in the 12 digit code that my desktop generated onto the droid, it said "sync encountered an error while syncing: wrong recovery key. sync will automatically retry this action." i tried to unlink and set up sync again, but i keep getting this error. how can i get my recovery key without losing my saved bookmarks?

I had to wipe firefox on my desktop because of a virus. i had set up sync but did not save my recovery anywhere. I had also synced my droid but when i typed in the 12 digit code that my desktop generated onto the droid, it said "sync encountered an error while syncing: wrong recovery key. sync will automatically retry this action." i tried to unlink and set up sync again, but i keep getting this error. how can i get my recovery key without losing my saved bookmarks?

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Try using the 12 digit code from the Android device, which is already connected to the Sync server, into the Desktop PC to set that device up after the format.