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Cannot Change Password - Authentication Failed

Matt replied
jan.brunkhorst

Hello, Thunderbird starts with "Authetication Failed" for my main account. After deleting the saved account/Password in Thunderbird it DOES NOT ask to enter a new one. It seems, Thunderbird hast still the Old informations saved, but it does NOT appear under Passwords / User Accounts in Thunderbird. How can I enter a new password in Thunderbird ? Has anybody a REGEDIT clue or any other help ? THANKS

Hello, Thunderbird starts with "Authetication Failed" for my main account. After deleting the saved account/Password in Thunderbird it DOES NOT ask to enter a new one. It seems, Thunderbird hast still the Old informations saved, but it does NOT appear under Passwords / User Accounts in Thunderbird. How can I enter a new password in Thunderbird ? Has anybody a REGEDIT clue or any other help ? THANKS

All Replies (2)

well I tried to reply. The site refused to accept the reply and lost the details. Congratulations Mozilla. Another winning product.

I can't be bothered trying to recreate the hundreds of words I wrote explaining my assumptions. So just remove your antivirus and the problem will probably go away.

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