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TB shows unread messages when all have been read

  • 8 replies
  • 1 has this problem
  • 35 views
  • Paskiausią atsakymą parašė Mapenzi

tkaufman1
tkaufman1

I've just installed the latest TB on my new PC, but TB always shows a number of unread messages, even though all messages have been read. I tried to fix this by highlighting all the messages in my inbox, and marking them all as read. That fixes the issue temporarily, but when the next batch of emails comes in, even though I read them all, there's still a number showing some messages are unread! thanks,

I've just installed the latest TB on my new PC, but TB always shows a number of unread messages, even though all messages have been read. I tried to fix this by highlighting all the messages in my inbox, and marking them all as read. That fixes the issue temporarily, but when the next batch of emails comes in, even though I read them all, there's still a number showing some messages are unread! thanks,

All Replies (8)

Mapenzi
Mapenzi
  • Top 25 Contributor

Try R-click on the Inbox folder > Properties > Repair Folder

Helpful?

tkaufman1
tkaufman1 Klausimą uždavęs asmuo

I did try that but the same problem persists. thanks,

Helpful?

Mapenzi
Mapenzi
  • Top 25 Contributor

What is your specific setting in Settings > General > Reading & Display? Is this happening in all accounts and folders?

Modified by Mapenzi

Helpful?

christ1
christ1
  • Top 25 Contributor

Right-click the affected folder - Mark Folder Read

Helpful?

Mapenzi
Mapenzi
  • Top 25 Contributor

Answer deleted.

Modified by Mapenzi

Helpful?

Mapenzi
Mapenzi
  • Top 25 Contributor

tkaufman1 said
I've just installed the latest TB on my new PC, but TB always shows a number of unread messages, even though all messages have been read.

Where do you see those "unread messages" ? In the folder pane or in the thread pane?

Helpful?

tkaufman1
tkaufman1 Klausimą uždavęs asmuo

To the right of the word INBOX is a small blue circle with a number inside showing how many unread messages there are. Even when all are read, there's still a number there. I tried christ1's suggestion...we'll see if that works.

thanks

Helpful?

Mapenzi
Mapenzi
  • Top 25 Contributor

tkaufman1 said
To the right of the word INBOX is a small blue circle with a number inside showing how many unread messages there are.

To verify if the number in the "unread" circle is erroneous or real you should open the Quick Filter und select the "Unread" symbol

Helpful?

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