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Centurylink Webmail Fails to Load in Firefox

  • 2 replies
  • 1 has this problem
  • 9 views
  • Paskiausią atsakymą parašė cor-el

landwehr981
landwehr981
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Centurylink Webmail will not open in Firefox. Worked yesterday but not today. Can open it on Chrome, Edge, and surprisingly a "Private" Firefox window.

I've made no changes to browsers in the past week so don't believe it is anything I did.

Help, please. Not sure what to try next.

Centurylink Webmail will not open in Firefox. Worked yesterday but not today. Can open it on Chrome, Edge, and surprisingly a "Private" Firefox window. I've made no changes to browsers in the past week so don't believe it is anything I did. Help, please. Not sure what to try next.

All Replies (2)

Terry
Terry
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That could be a problem with cookies. You could try clearing the cache then deleting Cookies. If that doesn't work, try right-clicking the site in History then Forget about this site. Make sure you have a backup record of your user name and password before doing that because they will be forgotten also.

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox#w_remove-a-single-website-from-your-history

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Are you using content blocking extensions that not be running in PB mode ?

A major difference between a regular window and a private window is that the private window doesn't use the disk cache and use a separate cookie jar, so cookies used in the regular window can't be accessed.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

Modified by cor-el