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installation of Firefox is incompleet, Firefox starts but nothing functions, no sites, no settings

  • 3 replies
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  • Paskiausią atsakymą parašė AliceWyman

Dieten
Dieten
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I try to install Firefox on a HP Z1 G8 desktop under Windows 11 Pro. The first time I get a warning that a .dll is not available or so (I dont know what this warning is precisely, becaus it pops up for 2 seconds only ) , and firefox is not well installed, reinstalling goes without warning, but still Firefox starts and then stay dead, no sites, no settings. I know the security in this computer is very thight, but other apps install without problem and functions.

Why Firefox cant be installed where other apps can ??????

who has experienced this also and has a clou ?? thanks Ferdinand

I try to install Firefox on a HP Z1 G8 desktop under Windows 11 Pro. The first time I get a warning that a .dll is not available or so (I dont know what this warning is precisely, becaus it pops up for 2 seconds only ) , and firefox is not well installed, reinstalling goes without warning, but still Firefox starts and then stay dead, no sites, no settings. I know the security in this computer is very thight, but other apps install without problem and functions. Why Firefox cant be installed where other apps can ?????? who has experienced this also and has a clou ?? thanks Ferdinand

Chosen solution

I found the advice to reinstall : Visual Studio 2015, 2017, 2019, and 2022 from Microsoft. It did the trick https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

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Dieten
Dieten Klausimą uždavęs asmuo
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I could catch the pop-up it reads: The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem.

But reinstalling does not fix anything. Somebody understands the pop up message ?

Dieten
Dieten Klausimą uždavęs asmuo
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Chosen Solution

I found the advice to reinstall : Visual Studio 2015, 2017, 2019, and 2022 from Microsoft. It did the trick https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

AliceWyman
AliceWyman
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Thanks for posting the solution.

This is a known issue. See: Bug 1624546 Include vcruntime140_1.dll for VS2019 16.5 x64 from the redist directory in the package and Bug 1691782 Fix missing vcruntime140_1.dll by shipping/running redistributable installer