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After changing my primary email address, I can no longer access my Matrix account (a new one is created)

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  • 1 has this problem
  • 14 views
  • Paskiausią atsakymą parašė Kiki

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As the title says, my matrix account is gone since I changed my primary email address and deleted the old one.

As the title says, my matrix account is gone since I changed my primary email address and deleted the old one.

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The matrix account is using Mozilla's own homeserver that is linked to my mozilla account. What do you mean that it can't be fixed? This is an issue with my firefox account

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Hi Phyllon,

You may consider reaching out to the community room to get more help with that.