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help for a DUMMY

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  • Paskiausią atsakymą parašė Wayne Mery

geoffchat
geoffchat
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Greetings and sorry for being a nuance but as an 78yr old computer dummy/iliterate I am hoping that there are some of you out there that can help For some time now I have been getting the following message and it is starting to wear a bit thin

Thunderbird.exe-Application Error

The Exeption unknown software exeption (0xc0000409) occurred in the application at location 0x011f77d8. click on ok to terminate the program Regards with many thanks in advance Geoff

Greetings and sorry for being a nuance but as an 78yr old computer dummy/iliterate I am hoping that there are some of you out there that can help For some time now I have been getting the following message and it is starting to wear a bit thin Thunderbird.exe-Application Error The Exeption unknown software exeption (0xc0000409) occurred in the application at location 0x011f77d8. click on ok to terminate the program Regards with many thanks in advance Geoff

Chosen solution

Try downloading from https://www.thunderbird.net/ and installing.

If that does not help, please start *Windows'* in safe mode with networking enabled - win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7

  • Still in Windows safe mode, start Thunderbird in Troubleshoot mode

https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Does problem go away?

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (1)

Wayne Mery
Wayne Mery
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Chosen Solution

Try downloading from https://www.thunderbird.net/ and installing.

If that does not help, please start *Windows'* in safe mode with networking enabled - win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7

  • Still in Windows safe mode, start Thunderbird in Troubleshoot mode

https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Does problem go away?