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Changing old primary email if it's impossible to verify it

  • 1 reply
  • 1 has this problem
  • 7 views
  • Paskiausią atsakymą parašė Wesley Branton

vl14046
vl14046
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First step of changing primary email is setting up secondary email. However: NOTE: Before you can view or make changes to this section, you will need to verify your email address.

I can't do that, because email domain changed, which is why I want to change the primary email in the first place. Moreover, this email address was verified a year ago. Therefore I don't receive verification code and my account gets locked.

Is there anything I can do to chance primary email to the correct one without verifying the currently stated, that I have no access to?

First step of changing primary email is setting up secondary email. However: NOTE: Before you can view or make changes to this section, you will need to verify your email address. I can't do that, because email domain changed, which is why I want to change the primary email in the first place. Moreover, this email address was verified a year ago. Therefore I don't receive verification code and my account gets locked. Is there anything I can do to chance primary email to the correct one without verifying the currently stated, that I have no access to?

All Replies (1)

Wesley Branton
Wesley Branton
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Unfortunately, without access to the primary email address, you will not be able to recover this account.

There's an odd chance that you may still have access to make the changes on a computer if you are logged into Firefox Sync. However, sensitive account actions like changing your email address are generally require additional verification to prevent unauthorized changes.

You will need to create a new Firefox Account under the new email address.