Firefox is crashing when i run it
Whenevert i open mozilla firefox it get crashed. I am using 64 bit windows 8.1 with 8GB of ram.
Whenevert i open mozilla firefox it get crashed. I am using 64 bit windows 8.1 with 8GB of ram.
All Replies (2)
please check the image
You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
- https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see: