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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 7 views
  • Paskiausią atsakymą parašė FredMcD

Proebuck78
Proebuck78
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Firefox keeps crashing more frequently. So I checked to see what is wrong but I still dont know how to fix the issue. But this is what I got:

https://crash-stats.mozilla.com/report/index/84ad967e-a1fa-4cc1-93b9-9dfb72150122

Firefox keeps crashing more frequently. So I checked to see what is wrong but I still dont know how to fix the issue. But this is what I got: https://crash-stats.mozilla.com/report/index/84ad967e-a1fa-4cc1-93b9-9dfb72150122

All Replies (2)

guigs
guigs
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Well, there is a bug where this is being investigated it seems on the crash report, however it is not visible.

I can recommend the troubleshooting steps to help prevent more frequent crashes:

  1. Disable Hardware acceleration. Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
  2. Check that the drivers are up to date - Upgrade your graphics drivers to use hardware acceleration and WebGL
  3. Does it happen in Safe Mode? Diagnose Firefox issues using Troubleshoot Mode-checks if it is an add on or hardware acceleration
  4. Does it happen in a new profile? Profile Manager - Create, remove or switch Firefox profiles - checks if it is an extension or other issue
  5. Are you using an ad blocker? Try to disable it on the site this happens temporarily.

I hope this helps.

FredMcD
FredMcD
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Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1 Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.287
https://www.adobe.com/products/flashplayer/distribution3.html Shockwave Director v12.1.6.156 http://get.adobe.com/shockwave/