Firefox Community Forum

Hello Mozilla Support,

My Firefox account has been locked because the confirmation email was returned.

My Gmail address is active and I can receive emails normally.

Please help me unlock my existing Firefox account and resend the confirmation email.

I would like to recover my account and keep my synced data.

Thank you.

Hello Mozilla Firefox Support Community,

I am experiencing a serious issue when trying to sign in to my two personal Google Accounts using Firefox.

Both of my Google Accounts are currently locked, and despite trying Google's recommended account recovery steps multiple times, I have been unable to regain access.

Google only offers SMS verification, and unfortunately, I am not given any alternative verification methods.

I have tried signing in using Firefox, as well as familiar devices and locations, but I still cannot access either account.

The affected accounts are:

1. [redacted from public] gmail.com 2. [redacted from public] @gmail.com

I would like to know whether there is anything in Firefox's settings, privacy protection, security features, or browser configuration that could be preventing Google from recognizing my device or allowing me to complete the sign-in process.

Could you please help me understand whether Firefox might be contributing to this issue and suggest any troubleshooting steps?

I understand that Google controls its own account recovery process, but I would appreciate any advice or assistance from the Firefox community.

Thank you very much for your time and support.

Best regards

Running CachyOS Linux distro on an external ssd. Both computers I boot have similar hardware: 8GB RAM, very similar intel CPU, and I've been booting without problems.

I login in Google's account at laptop 1, when booting on computer 2, the account gets disconnected (I still can see it in the Google accounts list as *disconnected*). This is annoying because I don't have my phone there for 2FA.

I don't know if that's a Firefox issue, and sometimes it doesn't happen. But I'd like to know why it's happening.

• (The appended Troubleshooting Information is from Firefox in computer 2)

Thank you! Greetings from Brazil, Gut.

Login woes, due to having only access to internet via cell signal, have now become outright login blocks, now that the firefox 10/2026 update does not allow for permanent site permissions setting. As a very senior elder, I do need the larger computer screen to see what I am doing online, which is a minefield these days. I get my internet from Xfinity monthly signal data passes, to a platform build far above my cabin where I found the signal with the FCC signal app. I do not have the $20,000 to extend cable, plus the electric power is out half the year anyway, when you pay huge fees for for cable, but but the cable is dead also.

I welcome any suggestion on how to stay connected without an IP address of a personal modem, using SIM dongles or signal passes.

Measures I have had to take in 2026: I had to stop shutting down my computer, so W11 updates don't log me out of Google, Microsoft, Facebook, etc. in a way I cannot get back in without a week or more of hasseling with support with each media mogul to let me log back on with my remembered by FF email and password. Google is the worst, because to receive G verification, you have to be still logged in to Google to receive G verification, where as MS at least allows me to use Tuta.com. But phone verification is the worst. I can take 24hrs to arrive, if it does at all.

Now that Firefox has made it impossible to make Site Permission stick, I will stop updating FF too. Because some data needs to stick around to be able to log in. I can't even upload my phone snapshots to my computer without the IP ID.

Again, I welcome all constructive advice.

Hi Mozilla Team,

I hope you're doing nice so far.

I just finished setting up my account for Mozilla and to turn on the VPN, but after signing in successfully and being directed to the extension to turn it on, it still shows the 'Get Started' button instead of the option to turn on/off the VPN. When I attempt that, it then tells me to sign in again, which keeps going in a loop.

Is there any general fix or troubleshooting steps for this? Thank you!

Best, Alfonso

Subject: Please Help Me Recover My Firefox Account

Dear Firefox Support Team,

Please, I really need your help to resolve this issue.

My original email address was [redacted] @hotmail.com, but this email address is no longer available. It has been changed to [redacted] @outlook.sa.

I still know my password and can enter it correctly, but I cannot receive the verification code because it is being sent to my old email address, which I no longer have access to.

I sincerely ask you to help me recover my account and update my email address so I can receive the verification code and regain access.

I would greatly appreciate your assistance in resolving this problem. Please help me recover my account, as I have the correct password but cannot complete the verification process.

Thank you for your time, understanding, and support.

Best regards, Sara Aborreesh

i have linked and synced my Firefox and Mozilla account, but when i try to activate the vpn it takes me back to the prompt where i have to fill out and log in to access the vpn, i have tried logging in and logging out but it does not work

I haven’t used Firefox on my PC in a long time and when I did decide to start using I couldn’t sign into Firefox because my two part authentication was Microsoft Authenicator, which is no longer in service. And I do not have another email to start a new account.

Hello,

We are experiencing an issue signing into Mozilla accounts. When attempting to sign in, we receive the following message:

“You’ve tried too many times. Please try again later.”

I have reproduced the issue using multiple users, Mozilla accounts, multiple computers, and at least three different networks, with the same result each time.

While troubleshooting through Firefox Developer Tools, I found that the POST request to api.accounts.firefox.com/status is returning HTTP 429 (Too Many Requests).

This does not appear to be isolated to a specific account, computer, or network. Can you please confirm whether there is a known issue with Mozilla Accounts or whether these requests are being blocked/rate-limited by Mozilla’s authentication service?

Thank you.

When trying to sign in to my Mozilla account to access my sync for Firefox, it give me the error "You’ve tried too many times. Please try again later." despite never trying before. I had just installed firefox on a new PC and have my login details saved on a different device and am logged in on this website here, but the app itself dowsn't show the option to log in with Google that I used here. This happens with every email address I try to log in with, even ones that do not have accounts linked to them. Is there a way to fix this, or am I stuck without an account?

Just want to sign it Mozilla makes it hard than normal to sign in. Doing this all afternoon. Do not need to do this. I have to get to do other things. Doing this for protection for my google accounts, etc. Try to straighten out the mozilla account lst. Check who's tried to mess with my account with mozilla because I read that it checked. I am big time stressed out