Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox Not Sending Password Reset To My Email Address

  • 2 biyano
  • 11 eza na bankokoso oyo
  • 20 views
  • Eyano yasuka ya Sam Hodges

more options

I can Login and Logout with my Username and Password. However, when I went to Get Firefox Addons it would not let me sign in with my Email Address and Password. It said either Email Address or Password was not recognized. I clicked on Forgot My Password and it said an Email had been sent. However, it must have the wrong email address stored because I did not receive the email. I only have 3 email addresses, and I did not receive an email at any of them. I receive emails from Mozilla all the time. This get addons I cannot login to.

I can Login and Logout with my Username and Password. However, when I went to Get Firefox Addons it would not let me sign in with my Email Address and Password. It said either Email Address or Password was not recognized. I clicked on Forgot My Password and it said an Email had been sent. However, it must have the wrong email address stored because I did not receive the email. I only have 3 email addresses, and I did not receive an email at any of them. I receive emails from Mozilla all the time. This get addons I cannot login to.

Solution eye eponami

Everything you sign up for at a Mozilla website uses separate login databases, nothing is coordinated between the various domains and sub-domains used by Mozilla. Maybe you used the wrong username / password for the Add-ons website? IOW, you aren't registered at AMO and are trying to use login information from a different Mozilla website.

BTW, unless you are using special features at the Add-ons website, like "collections", you don't even need to login for basic stuff like searching for Add-ons or installing Add-ons.

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (2)

more options

Solution eye oponami

Everything you sign up for at a Mozilla website uses separate login databases, nothing is coordinated between the various domains and sub-domains used by Mozilla. Maybe you used the wrong username / password for the Add-ons website? IOW, you aren't registered at AMO and are trying to use login information from a different Mozilla website.

BTW, unless you are using special features at the Add-ons website, like "collections", you don't even need to login for basic stuff like searching for Add-ons or installing Add-ons.

more options

Thank you for your responses. My problem is soloved. I obviously used different databases. I signed in by launching Firefox and using the sign in there. Thanks, Sam