Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox "detects a problem with cookies" when accessing g mail

  • 4 biyano
  • 2 eza na bankokoso oyo
  • 5 views
  • Eyano yasuka ya goodiandjack

goodiandjack
goodiandjack
more options

when accessing my gmail account https://mail.google.com/mail/ I get a message saying "We've detected a problem with cookies . . ." and recommends 3 solutions; enable cookies, clean browser cache & cookies; or adjust privacy settings. I have done all 3 and cannot get gmail to load. I get, instead, the URL https://google.com/accounts/CookiesMismatched. I am using Firefox 5 as browser with Windows XP. Have heard from others that this combination creates this same problem for them.

when accessing my gmail account https://mail.google.com/mail/ I get a message saying "We've detected a problem with cookies . . ." and recommends 3 solutions; enable cookies, clean browser cache & cookies; or adjust privacy settings. I have done all 3 and cannot get gmail to load. I get, instead, the URL https://google.com/accounts/CookiesMismatched. I am using Firefox 5 as browser with Windows XP. Have heard from others that this combination creates this same problem for them.

All Replies (4)

finitarry
finitarry
more options

Possibly the cookies.sqlite file in the profile is damaged. Did you try deleting that?

goodiandjack
goodiandjack Nkolo motuna
more options

My lack of tech knowledge/skills leaves me fearful of deleting anything I don't fully understand. I've no idea of how to follow your suggestion.

Thanks for trying to help this compu"dummy" Looks like I'll be accessing email via Internet Explorer until I find a friendly geek to help me.

Thanks for you attempt to help. g

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

You can find the file cookies.sqlite in the Firefox Profile Folder

goodiandjack
goodiandjack Nkolo motuna
more options

You are really very kind and helpful. I did go to the site "kb.mozillazine etc." and found it to be pretty confusing. I will return to it at a later date and see if I can muddle through to a resolution, but I'm tentative about messing about with things I don't understand - don't want to create another bigger problem. \ Many thanks for your effort to help.

g