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Please explain how Firefox destroys our data from an update that eliminated my bookmark toolbar and how to recover those bookmarks??

Firefox Backup, recovery, and sync
Paul replied
DDemps
DDemps

My Dell laptop with docking station and Firefox browser were working fine the evening of July 22 but on the afternoon of July 23 all my bookmarks on the toolbar were gone. I had not touched the laptop during that 16-20 hour interim. When not in use, I have my laptop off and unplugged. I also note (but cannot explain) that Mozilla has me contacting "my account" through Windows 10. I have not used Windows 10 in 3 years (or more). I have continuously used Windows 11 Pro during that time frame.

I have reviewed some of the articles and email exchanges between a volunteer and a Mozilla user whose bookmarks were also inexplicably deleted but found those exchanges confusing, Unfortunately, I'm concerned that I'll do something that further fouls up my system. Email is working fine (the new outlook) and the apps are working fine. Is there a way to recover my bookmarks toolbar? If not, please explain why. Also, since Mozilla seems to wipe out my bookmarks periodically (this is about the third time) what preventative measures are available.

Please post a response or contact David at < [redacted email from community support forum] >. Thank you to all that can help as well as those who can commiserate.

My Dell laptop with docking station and Firefox browser were working fine the evening of July 22 but on the afternoon of July 23 all my bookmarks on the toolbar were gone. I had not touched the laptop during that 16-20 hour interim. When not in use, I have my laptop off and unplugged. I also note (but cannot explain) that Mozilla has me contacting "my account" through Windows 10. I have not used Windows 10 in 3 years (or more). I have continuously used Windows 11 Pro during that time frame. I have reviewed some of the articles and email exchanges between a volunteer and a Mozilla user whose bookmarks were also inexplicably deleted but found those exchanges confusing, Unfortunately, I'm concerned that I'll do something that further fouls up my system. Email is working fine (the new outlook) and the apps are working fine. Is there a way to recover my bookmarks toolbar? If not, please explain why. Also, since Mozilla seems to wipe out my bookmarks periodically (this is about the third time) what preventative measures are available. Please post a response or contact David at < [redacted email from community support forum] >. Thank you to all that can help as well as those who can commiserate.

Ezalaki modifié na James

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Paul
Paul
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If Firefox starts up after an update without your bookmarks and other settings, check whether your data is available in a different profile:

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it. The About Profiles page will open. This page should list at least one profile and could list many.

The profile that Firefox is currently using will show:
This is the profile in use and it cannot be deleted.

Please do not delete anything here; don't use any Remove buttons.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, click the Set as default profile button for that profile on the about:profiles page. Firefox will use it automatically at the next startup.

For more information see Recover user data missing after Firefox update or reinstall.

Note: If your bookmarks are not available in another Firefox profile, see Recover lost or missing Bookmarks for other solutions.

Tuna motuna

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