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I've lost my password.

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Adam Warren
Adam Warren

I've lost my password, but I believe I have retrieved it from the Profile. The entry reads: "encryptedPassword":"MEIEEPgAAAAAAAAAAAAAAAAAAAEwFAYIKoZIhvcNAwcECOabVSCGHBLGBBiqEqUXu8w7N4eAi09k0ZOIVAcs0chiziM=". Please would you indicate how to decrypt. Promptly upon resolution, I shall obviously change the password using the regular Thunderbird method.

For over a year now, I have had to resort to the Orange.fr e-mail client, which is much less satisfactory. I have used a Demo version of "Passware kit" to seek to retrieve the elusive password, and have received no satisfactory answer from it. I am not prepared to pour good money after bad.

A software solution is only as good as the support the publisher provides for it. Please answer soon.

I emphasise that, as a regular contributor of funds in the past, my continued funding of Mozilla Firefox and Thunderbird depends on your answering with a satisfactory, workable solution to my long-standing plight, contingent upon decryption of the password above.

Adam Warren FRSA [edited from public community support forum] @orange.fr

I've lost my password, but I believe I have retrieved it from the Profile. The entry reads: "encryptedPassword":"MEIEEPgAAAAAAAAAAAAAAAAAAAEwFAYIKoZIhvcNAwcECOabVSCGHBLGBBiqEqUXu8w7N4eAi09k0ZOIVAcs0chiziM=". Please would you indicate how to decrypt. Promptly upon resolution, I shall obviously change the password using the regular Thunderbird method. For over a year now, I have had to resort to the Orange.fr e-mail client, which is much less satisfactory. I have used a Demo version of "Passware kit" to seek to retrieve the elusive password, and have received no satisfactory answer from it. I am not prepared to pour good money after bad. A software solution is only as good as the support the publisher provides for it. Please answer soon. I emphasise that, as a regular contributor of funds in the past, my continued funding of Mozilla Firefox and Thunderbird depends on your answering with a satisfactory, workable solution to my long-standing plight, contingent upon decryption of the password above. Adam Warren FRSA [edited from public community support forum] @orange.fr

Ezalaki modifié na Adam Warren

All Replies (3)

Mapenzi
Mapenzi
  • Top 10 Contributor

For which password does Thunderbird prompt you when you launch Thunderbird? Is this about your @orange.fr email account password or a "primary" password (Settings > Privacy & security > Passwords > ⬜︎ Use a Primary Password)?

If you never saved your email account password when logging in, it hasn't been stored in the Thunderbird profile. And you can't retrieve it from .... Privacy & security > Passwords > Saved Passwords.... Did you ever ask the Orange customer service for the possibility to choose a new password for this account, which would be the normal approach?

Adam Warren
Adam Warren Nkolo motuna

It was not a primary password, which is a solution I have never used. It is the ordinary password enabling me to us my Thunderbird e-mail client.

Regarding Orange, I was directed to use a password which contained only lower-case characters. This configuration does not tally with the Thunderbird password formatting requirements.

This morning, I tried to use my Orange ISP e-mail client password, which did not work. The Thunderbird client password is separate from this.

Perhaps if I got the Orange e-mail client to accept a changed password, this might work. However, I repeat that I have retrieved the following from the Profile:

"encryptedPassword":"MEIEEPgAAAAAAAAAAAAAAAAAAAEwFAYIKoZIhvcNAwcECOabVSCGHBLGBBiqEqUXu8w7N4eAi09k0ZOIVAcs0chiziM="

Could the forum help me decrypt this, since it doesn't work as it stands. Obviously, promptly upon resolution, i.e. with the unencrypted password, I shall change this using the standard Thunderbird method.

I'd be grateful for being helped through this last step.

With kind regards,

Adam Warren.

Ezalaki modifié na Adam Warren

Mapenzi
Mapenzi
  • Top 10 Contributor

Adam Warren said
Regarding Orange, I was directed to use a password which contained only lower-case characters. This configuration does not tally with the Thunderbird password formatting requirements.

I'm a volunteer in this forum and no developer, so I am not familiar with Thunderbird "password formatting requirements". Any way, Thunderbird never refused any of my passwords, whether they contained or not capitals, numbers or certain signs such as # or -

Adam Warren said
Perhaps if I got the Orange e-mail client to accept a changed password, this might work.

IMHO this is still an issue you should settle with your ISP Orange, we cannot do this in your place. There also is a specific Orange community forum for Thunderbird https://communaute.orange.fr/t5/le-nouveau-Mail-Orange/Thunderbird/td-p/3344572

Adam Warren said
However, I repeat that I have retrieved the following from the Profile: "encryptedPassword":"MEIEEPgAAAAAAAAAAAAAAAAAAAEwFAYIKoZIhvcNAwcECOabVSCGHBLGBBiqEqUXu8w7N4eAi09k0ZOIVAcs0chiziM=" Could the forum help me decrypt this, since it doesn't work as it stands.

So you finally found the logins.json file in the profile but nobody in this forum can decrypt your password.

If you go to Settings > Privacy & Security > Passwords > Saved Passwords > Show Passwords > is the Saved Logins box empty?

Tuna motuna

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