Have you checked the folders are correctly mapped under settings > account > folders?

Have you tried adding the account by entering your email address and credentials instead of using the QR code. Might be worth trying and seeing if the issue reproduces.

What versions of the mobile app are you using and who is your email provider? Is the account presenting the issue connecting via Imap or Pop3?

Thank you for your response Platform34.

Under settings > account > folders there are definitely a list of options (choose sent folder, drafts folder, etc). However, each of the options has nothing to choose. There are no folders available in the drop down menus.

I originally added the account from scratch, without an export / import, or a QR code. That had the same issue, so I then tried the import and QR options later. It's the same issue on all 3 methods. But, ONLY for this email account.

The email provider is Zoho.

I am on the very latest build from the FDriod Store (currently Version 13)

Also worth noting, the other email accounts I have, are all from the same provider. Zoho. This is the only one doing this.

I have logged into the webmail for zoho, and can find no folders unticked for syncing etc. They are fine, as I say, on the same software, on my tablet, but on the phone, it's this one account that only has an outbox.

Totally stumped

Thanks for the information.

Could you have a look at your account settings on Zoho's web portal. Settings > mail accounts > folder settings (beneath imap)

Check the various folders you want to see in Thunderbird are enabled in Zoho for Imap access.

See screen shots attached.

Thanks again, I do appreciate that. Yes, they are all ticked. See screenshot. All apps including Thunderbird linux desktop, and thunderbird / k9 mail on the tablet work. It's JUST on the phone. Totally stumped.