Firefox crashing
When i want to open a new tab, or new site, the firefox crash and close. This not occure all the time, it's like this close when is over his limit of something that i don't know how to describe.
bp-7d138920-11a9-45c7-9ae8-60beb0200818 8/18/2020, 9:01 AM bp-9128a6fb-41cc-492c-845d-c4fc40200818 8/18/2020, 9:01 AM bp-76056d5b-02c2-40ef-bdeb-471b20200818 8/18/2020, 9:01 AM bp-71cb0d83-74a6-439f-ab5a-4f08f0200818 8/18/2020, 9:01 AM bp-4439888b-3f64-4ed0-a98a-753d00200818 8/18/2020, 9:01 AM bp-30fa2aa5-16db-470d-a1a8-ca6f60200818 8/18/2020, 9:01 AM bp-ae0f7611-c9b6-4d34-a34f-137400200818 8/18/2020, 9:01 AM bp-2c1ef056-1174-4206-beea-3f6f20200818 8/18/2020, 9:01 AM bp-a5c84378-1e5f-4999-8b6a-774e70200818 8/18/2020, 9:01 AM bp-587c63b0-52fb-4c60-86b9-147120200818 8/18/2020, 9:01 AM bp-7c4ec31f-c30e-4495-81d7-3fe890200818 8/18/2020, 9:05 AM
Solution eye oponami
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All Replies (4)
Product Firefox Release Channel release Version 78.0.2 Build ID 20200708170202 (2020-07-08) Buildhub data OS Windows 10 OS Version 10.0.19041
bp-7d138920-11a9-45c7-9ae8-60beb0200818 Signature: GetMessageA
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
shellex.dll = Kaspersky Anti-Virus
klsihk64.dll = AO Kaspersky Lab
inproc_agent.dll = Kaspersky Inproc Agent
prremote.dll = Kaspersky
This is for Sumo's Related Bugs 1438562 NEW --- Crash in GetMessageA (with Diebold Warsaw)
Update Kaspersky. If the problem continues, disable it.
Thank you very much :)
Solution eye oponami
Has the problem been resolved? If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.
Thank you for contacting Mozilla Support.