Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I had my data transferred to a new computer; thunderbird can't find the profile so I have no access to email.

  • 1 eyano
  • 2 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya christ1

mdaniels33
mdaniels33
more options

I've been using Thunderbird for years with no problem. My old hard drive blue screened last week, so I bought a new computer and paid somebody to transfer all the data from the old machine to my new machine. I followed the instructions and the Thunderbird profile seems to be in the exact same place it was before, but the Thunderbird program is empty, no email address, no settings, no ability to function. How do I get the program to find and synch with the profile?

I've been using Thunderbird for years with no problem. My old hard drive blue screened last week, so I bought a new computer and paid somebody to transfer all the data from the old machine to my new machine. I followed the instructions and the Thunderbird profile seems to be in the exact same place it was before, but the Thunderbird program is empty, no email address, no settings, no ability to function. How do I get the program to find and synch with the profile?

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options
I followed the instructions

What instructions? Please post a link.

the Thunderbird profile seems to be in the exact same place it was before

Where exactly on the old, as well as on the new computer? Please provide the exact path including the name of the profile folder.

What is the current name of the profile folder when you start Thunderbird on the new system? https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile