I am still using xp and recently my computer started to freeze [firefov is not responding] when downloading pics from Yahoo groups can you help??

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
   • Click the menu button , click on help and select Troubleshooting Information.
   • Type about:support into the Firefox address bar and press the enter key.
2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Also, please note that as time goes on, more and more programs will no longer support the Windows XP operating system. As more and more programs discontinue support for your operating system, it can be expected that performance will decrease on your system.

As far as I know, Firefox will fully function on the Windows XP operating system. I don't know of any future plans to change that.

In addition, newer programs require more resources to operate efficiently. Some older systems may not be able to provide the recommended resources to those programs, decreasing performance.

Application Basics

Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 5.1; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports (including 1 pending crash in the given time range)

Extensions

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Graphics

Adapter Description: NVIDIA GeForce4 MX 440 with AGP8X Adapter Drivers: nv4_disp Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0181 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. DirectWrite Enabled: false (0.0.0.0) Driver Date: 3-3-2003 Driver Version: 4.3.0.3 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. Subsys ID: 00000000 Supports Hardware H264 Decoding: false Vendor ID: 0x10de WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Error: Failed to allocate a surface due to invalid size Size(0,1) (#5) Error: Failed to allocate a surface due to invalid size Size(0,0) (#6) Error: Failed to allocate a surface due to invalid size Size(0,0) (#7) Error: Failed to allocate a surface due to invalid size Size(0,0) (#8) Error: Failed to allocate a surface due to invalid size Size(0,0) (#9) Error: Failed to allocate a surface due to invalid size Size(0,0)

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 general.autoScroll: false gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0181 gfx.driver-init.driverVersion: 4.3.0.3 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: false gfx.driver-init.status: 2 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1449149807 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1449753066 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1449151173 places.history.expiration.transient_current_max_pages: 13409 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1449151173

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSMIME Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSSL Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSUTIL Expected minimum version: 3.19.4 Version in use: 3.19.4

Experimental Features

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Wesley...thanks for your help. I hope the information provided is what you require. I know that eventually my Xp will start running into problems, but the computer it is running on is now 11 years old and I figure that when I reach the "point of no return" that I'll have to upgrade to something new...possibly a tablet. I decided to not try to upgrade to a newer software because I wasn't even sure that my old box would support a newer version. Thanks again for your help.

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

1. Click the menu button and select Options on Windows or Preferences on Mac or Linux.
2. Select the Advanced panel and then the General tab.
3. Uncheck Use hardware acceleration when available.
4. Restart Firefox and see if the problems persist.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

I also noticed that your technical details show that you have no active extensions installed on Firefox. Extensions are known to slow down Firefox, so if you have none installed, then we can rule out this as a possible problem. Can you please confirm that you have no extensions installed on Firefox, by opening the addons manager?

You may also want to take a look at some of these Mozilla support articles for tips on speeding up Firefox:

• Fix Firefox using too much memory or CPU resources
• Fix Firefox using too much memory or CPU resources
• Quick fixes if your Firefox slows down

Wesley; Thanks again for your help. I followed your instructions to disable my graphics hardware acceleration, and my computer seems to be running much better. I still get a white screen sometimes while waiting for a download to complete' but eventually the download seems to finish and return to the original pic downloaded. I have found for a long time that both this computer running in XP and my lap top which runs windows 7 professional sometimes seem to get stuck and opening task manager seems to "unstick" whatever is happening, This still seems to be true. I did check my extensions as you requested. I found the following;: Extensions....only Microsoft.net assistant showing which is disabled Apps....Default 42 Plug ins....all set to "ask" or disabled. Service....nothing. I have been setting my plug ins to "always ask" because I had previously found that I was getting messages saying "a plug in is not responding". I don't appear to be getting these messages very much any more. I will spend some time to review how to check/update my graphics drivers when I get time. Meanwhile thanks again for your help and good luck in your course and career. If I have any further problems I will repost here. Thanks!

saxxy60 said

Meanwhile thanks again for your help and good luck in your course and career. If I have any further problems I will repost here. Thanks!

Thank you very much. Hopefully I've been able to help you, but if you have more questions or need further explanations, please don't hesitate to ask.

saxxy60 said

Hi; I am still running Windows Xp service pack 3 on my old Hp machine. A while ago I started having problems with my computer freezing while downloading pics from Yahoo groups. After downloading a few pics, task manager will tell me that "firefox is not responding" . I have to end the function in Task Manage, clear the cache and session using Ccleaner, and reload Firefox and Yahoo which will work for a while and then freeze again. I notice in task manager that sometimes when trying to download a pick my CPU is at 100%. I also notice that often when trying to save a pic my screen will go white and after a few seconds will complete the download and return to the previous page. I also notice that a couple of my plug ins say I should update them [Adobe reader or Flash and Silverlight I think] but when I try to update it appears that no more current version is available for my computer. Perhaps this is due to stoppage of support for XP. I have tried to rectify this problem by refreshing firefox, checking my plug ins, scanning my computer for viruses, increasing my virtual memory, clearing saved files from the library as I go etc all with no success. I don't know if this annoying problem indicates a problem with my old computer. with Xp, with Firefox, with Yahoo, with AVG [my main anti virus] or something else. Can anyone help me?

I'm on HP with xp SP3 same story. I got in early & updated drivers as far as I could before 31/12/15 cut off. Didn't do much prior to Apr2015 it had been doing them updates anyway. The big difference to connectivity was the Windows Firewall Advance even though I turned off the Windows Firewall had Firefox selected as the default the tick to treat the internet Port as an exception was still on in Windows Firewall Advance it was still blocking the internet connection port & picking up the changeover from Internet Explorer as hostile in an internet environment. I removed the tick & I now have at least viewable internet but slow. I note I use a USB stick & I'm on 2G most of the time 3G occasionally due to my remote location. I've set up my own Firefox bookmarks folder & rearranged my task bar so it sits flush to the left with most visited sites therein. Use the bottom right of your screen to follow your sites movements to other sites & if you know they're secure sites set them up as trusted sites also in your Firefox Security this speeds up the checking process. You may also find like me you've lost your Windows File Search. I found a freeware site Nirsoft.net with an excellent programme SearchMyFiles I used it to find files to bring my HP back from a desert just before Christmas. NB: It goes without saying don't re-install your manufacturers original discs - or you'll have even more drivers, security updates etc that are missing & unable to be updated.