Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox crashes whenever I connect my phone to the Internet

  • 1 eyano
  • 3 eza na bankokoso oyo
  • 3 views
  • Eyano yasuka ya jayelbe

bonarae
bonarae
more options

I only connect my phone to the Internet whenever I'm on my home WiFi network or a high speed Internet connection, hence I only use my phone's data connection part-time. But every time I connect my phone (a Starmobile KNIGHT X, running KitKat) to the Internet, Android always says, "Unfortunately, Firefox has stopped." Is Firefox optimized for those with "always-on" connectivity to the Internet? What are the possible workarounds for this?

I only connect my phone to the Internet whenever I'm on my home WiFi network or a high speed Internet connection, hence I only use my phone's data connection part-time. But every time I connect my phone (a Starmobile KNIGHT X, running KitKat) to the Internet, Android always says, "Unfortunately, Firefox has stopped." Is Firefox optimized for those with "always-on" connectivity to the Internet? What are the possible workarounds for this?

Solution eye eponami

Hi Bonarae,

Firefox shouldn't be freezing like that; it sounds like something's gone wrong.

Could you try removing Firefox, and then install it again? maybe with a fresh start, Firefox will be better behaved.

Warning: This will wipe all your Firefox data from your phone - including bookmarks, history, etc.

To do this:

  1. Open the Google Play Store
  2. Search for "Firefox"
  3. In the search results, tap Firefox to see full information
  4. Press the Uninstall button
  5. Once the uninstallation is complete, tap install to install Firefox again.

Let us know if this solves the problem!

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (1)

jayelbe
jayelbe
more options

Solution eye oponami

Hi Bonarae,

Firefox shouldn't be freezing like that; it sounds like something's gone wrong.

Could you try removing Firefox, and then install it again? maybe with a fresh start, Firefox will be better behaved.

Warning: This will wipe all your Firefox data from your phone - including bookmarks, history, etc.

To do this:

  1. Open the Google Play Store
  2. Search for "Firefox"
  3. In the search results, tap Firefox to see full information
  4. Press the Uninstall button
  5. Once the uninstallation is complete, tap install to install Firefox again.

Let us know if this solves the problem!