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Links(URLs) sent from Outlook clients are being truncated and not working

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  • Eyano yasuka ya Toad-Hall

TRGarner
TRGarner

When we receive URLs from an Outlook client, part of the URl is truncated and does not open correctly in a web browser. The URLs are invites to meetings and we have no way of responding to them. It seems to truncate the last 7 to 15 characters from the end of the URL. Any ideas on what is causing this?

When we receive URLs from an Outlook client, part of the URl is truncated and does not open correctly in a web browser. The URLs are invites to meetings and we have no way of responding to them. It seems to truncate the last 7 to 15 characters from the end of the URL. Any ideas on what is causing this?

All Replies (5)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

If you view the email via webmail using a browser, is the url truncated?

TRGarner
TRGarner Nkolo motuna

No. If they open webmail and go to the message, the URL is fine and will open correctly. It only gets truncated when opening the message in Thunderbird.

Toad-Hall
Toad-Hall
  • Top 25 Contributor

What version of Thundrebird are you using? current version is 31.4.0

Toad-Hall
Toad-Hall
  • Top 25 Contributor

To ensure addons and extensions are not causing conflict. Please do test: Help > Restart with addons disabled It will ask if you are sure - click 'Restart' button a smal window opens - select 'Continue in SAfe mode'

Report back on results.

Ezalaki modifié na Toad-Hall

Toad-Hall
Toad-Hall
  • Top 25 Contributor

Are you viewing the email using HTML or Plain Text ?

Try View > Message Body As > Original HTML