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The Contributor Home Page contains information for contributors to the support.mozilla.com (SUMO) website.

This page contains information for contributors to the '''''su'''pport. '''mo'''zilla. com'' ('''SUMO''') website. [[T:WUWS]] <!-- LOCALIZATION NOTE Everything below is fairly stable documentation that will only change every few month. If you want to localize this page start here please, and leave the above out, unless you really want to keep up with the weekly changes --> <hr> ==Helpful links== Here we are gathering information about the way we work and general information that will be useful for all contributors. If you have something to add, let us know. ===SUMO Bugs=== If there is anything wrong on SUMO, please let us know, so we can fix it. As usual at Mozilla, we use Bugzilla to track bugs. [https://bugzilla.mozilla.org/buglist.cgi?list_id=772887&product=support.mozilla.com&query_format=advanced&resolution=---&order=bug_id%20DESC&query_based_on= Check SUMO bugs] to see if your issue is not yet in Bugzilla and just [https://bugzilla.mozilla.org/enter_bug.cgi?alias=&assigned_to=nobody%40mozilla.org&blocked=&bug_file_loc=http%3A%2F%2F&bug_severity=normal&bug_status=NEW&component=Knowledge%20Base%20Software&comment=&contenttypeentry=&contenttypemethod=autodetect&contenttypeselection=text%2Fplain&data=&dependson=&description=&flag_type-325=X&flag_type-37=X&flag_type-4=X&flag_type-607=X&form_name=enter_bug&keywords=&maketemplate=Remember%20values%20as%20bookmarkable%20template&op_sys=All&priority=--&product=support.mozilla.com&qa_contact=kb-software%40sumo.bugs&rep_platform=All&short_desc=&status_whiteboard=&target_milestone=---&version=unspecified provide a summary and a brief description of the problem]. === Testing Environments === Besides our production servers at [http://support.mozilla.com support.mozilla.com], we have two different staging servers available for testing: * '''[http://support-dev.allizom.org support-dev.allizom.org] - AKA "-dev"''' - Updates constantly from our 'master' branch, so is running the latest code. Please attempt to reproduce bugs here before reporting. If they've been fixed already, they'll be fixed here. * '''[http://support.allizom.org support.allizom.org] - AKA "stage"''' - This typically updates on Wednesdays around 12pm ET/9am PT, though it may pick up updates more frequently. It runs our 'next' branch, and is the code that's planned for the next production push. If you want to make a change and are unsure how it works, you can test it on this server first. ===Development Schedule=== As a public good organization, our work results are made public, and you can watch as we improve our services. * [https://wiki.mozilla.org/Support/Goals/2011Q4 Our quarterly goals] tell you, what we are planning on working on for the next 3 month. * You can see the most important upcoming events on our [http://www.google.com/calendar/embed?src=k7qfk36s15upe2qecc0nsrjbco%40group.calendar.google.com calendar]. * You can even track our [http://moxie.jamessocol.com/bugstats fixed bugs] for the next release. ===Staying updated=== If you want to get updates about changes to a page, click on the link that says '''Get emailed when this article changes''' in the sidebar on the right. '''Weekly Meetings''': We have two weekly meetings for SUMO. One phone meeting where the team discusses the latest development and one IRC meeting, where Kadir meets with the community to talk about latest news and opened questions.<br> '''Phone meeting''': Mondays (meeting duration approx. 30-45 minutes) at: 9:00 AM PST. Phone call details: Skype (free): +18007072533 then password: 369. Then, enter the conference number: 9309#<br> '''IRC meeting''': Thursdays (meeting duration approx. 30-45 minutes) at: 10:00 AM PST, irc.mozilla.org: #sumo ===Staying connected=== We want to hear from you! Got ideas for improving Firefox Help, questions about helping, or just want to know more about us? Here's how to get in touch: *'''[/en-US/forums/contributors Contributors Forum]''': This is the main place where we talk about everything related to Firefox Help. *'''[irc://irc.mozilla.org/sumo #sumo IRC channel]''': The best place to chat with other contributors. You can also find the Firefox Help staff there: David Tenser (djst) - Project lead; Cheng Wang (Cww) - Forum guru; Kadir Topal (Topal) - Community manager; Michael Verdi (verdi) - SUMO content manager; Matthew Middleton (zzxc) Live Chat master; Michelle Luna (michelleluna) -Mobile support coordinator; and Ibai Garcia (Ibai) - Services support coordinator. If you don't have an irc client, connect [https://www.mibbit.com/?server=irc.mozilla.org&channel=%23sumo via Mibbit]. *'''[http://blog.mozilla.com/sumo Firefox Support (SUMO) blog]''': the latest project updates and developments are discussed here.