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media player on website no longer working after upgrade to 23.1

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  • 최종 답변자: oscardawgg

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Site is www.Jelli.com. Problem seems to be a icecast player. Everything was fully functional prior to upgrade. after upgrade gets error listed below.

TypeError: jelli.page.player.ICECAST_PLAYER is null http://radio.jelli.com/16913499eb7a905ac699dc7177f102ca/js/jelli.js Line 16

Please help!

Site is www.Jelli.com. Problem seems to be a icecast player. Everything was fully functional prior to upgrade. after upgrade gets error listed below. TypeError: jelli.page.player.ICECAST_PLAYER is null http://radio.jelli.com/16913499eb7a905ac699dc7177f102ca/js/jelli.js Line 16 Please help!

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I have been having problems to where I can't listen to the radio on my browser and it wont play the radio at all.

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Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

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I just updated all of my plugins and the site still isn't working properly.

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Seems like a addon problem,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

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Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Other, more technical information about these issues can be found under these Links:


Please tell us if this helped!

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All plugins are up to date. Tried safe mode and still the same issue. Next idea please!

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does it work correctly in a new profile?

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I went to the site to see whether I could trip this error, but it seems I need to register to play...

Sometimes after a site update Firefox retains obsolete cached files and cookies. Therefore, if you haven't already tried the following, please do:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

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Actually problem happens on new and old installs of Firefox. I can log into new pc and star ffox for 1sr time and have same issues. Again thus all started after 23 upgrade. I also run firebug and get the errors to show.