Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Error on launching and reseting Firefox

  • 7 답장
  • 6 이 문제를 만남
  • 141 보기
  • 최종 답변자: orens98

more options

I had a problem launching firefox, It said I need to quit or restart firefox and it didn't work so it asked me to reset it. Reset didn't work too.. What to do?

I had a problem launching firefox, It said I need to quit or restart firefox and it didn't work so it asked me to reset it. Reset didn't work too.. What to do?

모든 댓글 (7)

more options

I believe this is a result of a microsoft update for windows 7.

http://support.microsoft.com/kb/2670838

It was released yesterday and has caused me the exact same problems.

I managed to fix it by uninstalling the update, restarting the computer and then choosing "start in safe mode". Seems to have fixed the issue.

Hope this helps!

more options

Just to add to my previous post, after starting it in safe mode I was able to run it normally when FF was restarted.

more options

Can you name the update? I hope it will make it work...

more options

The update that caused the crashes (I believe) is the KB2670838 Update (link in my first post). I have heard its caused some issues with other browsers and messaging software also.

more options

Thank you so much! It works now =)

more options

Glad I could help! =]

more options

Last question, when will the update be fixed?