Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

I cannot get my update to work at all . The firefox app icon and arrow pointing to the Applications file appears on my desktop again and again. I keep putting in the folder but it refuses to work. I have Mac OSX 10.6.8

  • 6 답장
  • 14 이 문제를 만남
  • 3 보기
  • 최종 답변자: finitarry

more options

I downloaded the update file and moved in to the Applications folder as asked , it is there as an alias . There is a new icon on my desktop . I cannot move to the dock however . I click on both this icon and the one in apps and it keeps giving me my original box with Firefox icon, arrow and apps folder. I am going round and round and getting no where!

I downloaded the update file and moved in to the Applications folder as asked , it is there as an alias . There is a new icon on my desktop . I cannot move to the dock however . I click on both this icon and the one in apps and it keeps giving me my original box with Firefox icon, arrow and apps folder. I am going round and round and getting no where!

선택된 해결법

Hello Thanks so much for trying to solve this problem. I have done as you directed and now have the new version of Firefox running . It is a bit unconventional since i still get that box on my desktop but when I click on the icon Firefox 8 pops up. Thanks Derek

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (6)

more options

See:

Make sure that Firefox gets installed properly.
Open the Firefox disk image (DMG) file with a double-click if necessary and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.

more options

I have done all these things and still I get the same problem. Would it help if I uninstalled it ?

more options

Yes, you can do that, but make sure to trash the current Firefox installation before installing the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

more options

선택된 해결법

Hello Thanks so much for trying to solve this problem. I have done as you directed and now have the new version of Firefox running . It is a bit unconventional since i still get that box on my desktop but when I click on the icon Firefox 8 pops up. Thanks Derek

more options

I think perhaps you are not installing Firefox correctly.