Help please I'm a novice, why is Thunderbird suddenly saying error occurred connecting to imap.talktalk.net

Hi jlterry,

I'm a TalkTalk customer and know they have made a lot of changes to their email recently. I'm currently having problems receiving emails to my account but don't have the error you mentioned. Have you tried contacting TalkTalk? They have a live chat option on their website. You could try accessing your email through webmail as a temporary option.

Richard

Thanks for your reply Richard I may be wrong but feel the problem is with Thunderbird. In the meantime I am doing as you suggest an am accessing my emails via TalkTalk Webmail Thank you Lynda

Hi Lynda,

The fact that the TalkTalk Webmail is working does suggest that Thunderbird is the problem.

I've had problems with Thunderbird email since Thursday of last week. I'm also using Webmail until the issue is resolved.

I'm presuming that the problem you are having appeared from nowhere and that you haven't been tinkering with server settings etc.

If you go into "Account Settings" and click on "Server Settings" it will show you the Port Number for incoming mail - this should be 993.

If you click on "Outgoing Server" (bottom of the list on the left) the Port Number should be 465.

Richard

Hi Richard After spending a lot of time on a live chat with Talktalk and still getting nowhere , they inform me that POP3 could be the problem, outgoing server port suggested by them 587, still not working properly and I'm getting the error messages every time I use Thunderbird, TT suggest I delete Thunderbird and set up a new account, seems a bit OTT to me Thanks Lynda

I think there is a bug on this that should be in an upcoming release. My guess is you're using 159.

Hi Lynda,

There appear to be a lot of people having problems with Thunderbird email at the moment.

As David said they are working on a fix for issues with version 159.

I think we just need to be patient and wait for a fix....

Carry on using webmail for now.

Richard

Hi Lynda, There appear to be a lot of people having problems with Thunderbird email at the moment. As David said they are working on a fix for issues with version 159. I think we just need to be patient and wait for a fix.... Carry on using webmail for

I think there is a bug on this that should be in an upcoming release. My guess is you're using 159.

Hi David thanks for your reply Yes I am using version 159, I think some are reverting to 158 to overcome the issues

However I'll bide my time

Thanks Lynda