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Everything I try to access is crashing.

Firefox 앱 충돌
Paul replied 1주 전
helen.gray888
helen.gray888

Hello, I sent my new Asus laptop back for repair (via Curry's) as it had lost all sound. When it was returned they had stripped it down including removing my Firefox browser. I have reinstalled the Firefox browser, but everything I try to look at or click on just crashes (Gah! tab has crashed) and cannot be restored. So, apart from reporting this problem here now, I have been unable to access any website or page using the Firefox browser. I am not very tech savvy, so I would appreciate an answer that doesn't assume I have lots of prior technical knowledge (please spell it out for the technophobe!). Thank you to whoever can tell me what I have done wrong, or still need to do to fix this. Helen.

Hello, I sent my new Asus laptop back for repair (via Curry's) as it had lost all sound. When it was returned they had stripped it down including removing my Firefox browser. I have reinstalled the Firefox browser, but everything I try to look at or click on just crashes (Gah! tab has crashed) and cannot be restored. So, apart from reporting this problem here now, I have been unable to access any website or page using the Firefox browser. I am not very tech savvy, so I would appreciate an answer that doesn't assume I have lots of prior technical knowledge (please spell it out for the technophobe!). Thank you to whoever can tell me what I have done wrong, or still need to do to fix this. Helen.

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helen.gray888
helen.gray888 질문자

helen.gray888 said
Hello, I sent my new Asus laptop back for repair (via Curry's) as it had lost all sound. When it was returned they had stripped it down including removing my Firefox browser. I have reinstalled the Firefox browser, but everything I try to look at or click on just crashes (Gah! tab has crashed) and cannot be restored. So, apart from reporting this problem here now, I have been unable to access any website or page using the Firefox browser. I am not very tech savvy, so I would appreciate an answer that doesn't assume I have lots of prior technical knowledge (please spell it out for the technophobe!). Thank you to whoever can tell me what I have done wrong, or still need to do to fix this. Helen. Update 15 mins later - I can now access BBC news website and YouTube (only).
Paul
Paul
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  • 상위 10 공헌자

선택된 해결법

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows Key + [R]. This should bring up a Run box that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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