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Refund request due to a multiple accounts

Mozilla Monitor 구독 관리
James replied 1주 전
spamtaculus
spamtaculus

Hi, I just got billed for an annual renewal on this account that I thought was unused. I've got another (e**@m*.com) that I use and am billed monthly. It was unexpected and totally wiped me out - can you please cancel THIS account and refund me the £51.99?

Thanks

Hi, I just got billed for an annual renewal on this account that I thought was unused. I've got another (e**@m*.com) that I use and am billed monthly. It was unexpected and totally wiped me out - can you please cancel THIS account and refund me the £51.99? Thanks

모든 댓글 (5)

wxie
wxie
  • 상위 25 공헌자

What is the charge for? Monitor Plus(shut down already)?

You can contact via https://support.mozilla.org/en-US/questions/new/mozilla-account/form

spamtaculus
spamtaculus 질문자

It was for a Mozilla VPN account that I thought was already closed. I have another account.

TyDraniu
TyDraniu
  • 상위 10 공헌자

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

spamtaculus
spamtaculus 질문자

Thanks - the contact support process seems impenetrable.

James
James
  • 검토자
  • 상위 10 공헌자

You need to go to https://support.mozilla.org/questions/new/mozilla-vpn/form with the Mozilla Account that has the Mozilla VPN subscription on it.

You can also try to submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support.

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