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Mozilla asks for me to use the authentication app I haven't added

Firefox 안드로이드 2단계 인증
Kiki replied 2주 전
LineJM
LineJM

I have not added an authentication app, but when I try to log in to my account I keep getting asked to use it. Makes it impossible to log in. How do I log on my account?

I have not added an authentication app, but when I try to log in to my account I keep getting asked to use it. Makes it impossible to log in. How do I log on my account?

모든 댓글 (3)

TyDraniu
TyDraniu
  • 상위 10 공헌자

I think that 2FA is obligatory only for AMO. Where do you want to log in?

LineJM
LineJM 질문자

I am in Norway. There does noe seem to be any alternative in the log on process to proceed without the 2FA.

Kiki
Kiki
  • 상위 25 공헌자
  • 지역별 리더
  • 관리자
  • 검토자
Mozilla 직원

Hi LineJM,

Since this is a public forum, there is only so much we can do to investigate an account-related issue like this. I recommend submitting a new support request through this form, which will connect you with our support agents. They may be able to look into the account and determine what happened.

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