one single tag un-applying itself
Hello! I'm having a problem where a specific tag keeps un-applying itself. I have a number of filters that look for specific words in emails, and tag them accordingly -- all of my other filters are working just fine, but one specific one has decided to stop working. It has exactly the same settings as the other ones, and when I manually run the filter, it correctly applies the right tag.
But, minutes later, the tag will un-apply itself, and I cannot figure out why. For some reason, an older message is staying correctly tagged with that filter, but newer ones un-apply the tag. This same filter and tag used to work just fine. Other tags on emails from the same source work fine, too.
글쓴이 Roz G 수정일시
모든 댓글 (7)
Hello there Roz g
You can use troubleshooting mode to disable certain options and add-ons. You might want to try this to check if the filters are working correctly with the software.
Use https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Try these troubleshooting steps too. :Repair the folder: Right-click the affected folder, select Properties, and click Repair Folder.
1. This fixes corrupted index files.Check filter order: Filters run from top to bottom.
2. A filter lower on the list might be overwriting or removing the tag applied by the first one.
3. Enable 'Stop processing filters': Add this action to your filter to prevent subsequent filters from modifying the same email.
4. Check IMAP synchronisation: If you use multiple devices, another mail client or the server itself might be syncing and overriding the tag shortly after it is applied.
글쓴이 Googlethunderbird. 수정일시
Hello, I have the same isssue.
I dont have any automatic filters and still one of my tags keep un-applying itself. Also tried it in troubleshoot mode, still happens. The weird part is this only happens to one specific tag. I have 6 tags and it is always the 6th tag that keeps disappearing. I noticed this issue last week, today I tested, all my other tags work.
I have the same issue.
Started one or two weeks ago. Have about 25 tags, I apply them manually and so far I only noticed that two of them has this problem. Have disabled all add-ons and tried to repair the folder. Problem still here.
Roz G said
Hello! I'm having a problem where a specific tag keeps un-applying itself.
Is it working now, Roz?
szerviz said
Hello, I have the same isssue. I dont have any automatic filters and still one of my tags keep un-applying itself. Also tried it in troubleshoot mode, still happens. The weird part is this only happens to one specific tag. I have 6 tags and it is always the 6th tag that keeps disappearing. I noticed this issue last week, today I tested, all my other tags work.
Which version of TB are you using? TB menu > Settings > type the word update in the search box.
yanne.j said
I have the same issue. Started one or two weeks ago. Have about 25 tags, I apply them manually and so far I only noticed that two of them has this problem. Have disabled all add-ons and tried to repair the folder. Problem still here.
Which version of TB are you using? TB menu > Settings > type the word update in the search box.
I'm out of town. Will check at the end of the week when I'm back at home.
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