Problem in Updating Thunderbird V17.0.9 to most current

In addition for additional information, I am using the WIN 10 OS with Norton Antivirus installed as well as the Norton VPN in use at all times.

I have no idea what you Eudora filters have to do with things. But they are of no assistance when it comes to connecting any account to anything.

I have issues with the whole use of AI, Googles as well. It is good for current things but for older items like Eudora it tends to find one post online and expand on it rather than regurgitate anything actually factual it assumes the factual nature of what it has and expounds on that as if it is gospel.

So to your story. What is the email domain? The grokhosting address is most likely because the domain has not propagated in DNS correctly/fully as yet. a Quick lookup of what is in DNS will clarify a number of things https://intodns.com/

You can follow the migration protocol you posted as the safest approach. It contains a number of watershed points that are required. But at some point you may well need to manually re-specify the profile to be used (profile per install is still something of mess despite the assurances from the developers) and a manual conversion to a 64bit build may also be required. That one can often trigger the profile loss.

Personally I would only jump to the ESR version, not release. I am still not confident of the release versions 4 weekly updates. I value stability over bleeding edge features.

Matt,

Thank you for your reply.

Enclosed are the instructions I received from Scala Hosting, as well as my current setting is the TB V17.0.9.

I have tried using both the grok.vivawebhost.com and the mail.halorealty.com, but both do not seem to do anything.

Any suggestions to help resolve this situation?

Thank you. /s/ James T Saint, CCIM

https://intodns.com/halorealty.com

This check gives the authorized mail exchanger for the domain as haloreality.com so no mail server that preforms reverse DNS checks on mail (alost all of them for the last decade or so) will accept mail from grok.viawebhost.com so this value must be wrong as the server name

Your provider gave you these settings.

In your initial posting you stated "Scala Webhosting email site at grok.viawebhost.com. Enclosed is a pic of the supposed correct set up for the STMP at Port 465".

Clearly the server name you have in there is not the server name your provider gave you Mail,haloreality.com So there is no way it can work.

Mail server settings is not a guessing game, although occasionally using best guess settings can work as most providers offer a number of less secure fall back settings, the ones they ask you to use they have test to work. If they are not working for you, the issue is usually not with either the provider or the mail client software but other external issues like routers and antivirus products. SO before doing anything else change the account settings to those your mail provider asks you to use.

.POP Server: mail,haloreality.com POP Port: 995 Connection security: SSL/TLS

SMTP Server: Mail,haloreality.com SMTP Port : 465 Connection security SSL/TLS

In both cases the connection authentication method would be normal password in the absence of any special instructions from the provider.

Note the provider makes a point of the user name being your email address and the password being your mailbox password. Those settings do not use the email address as the user name. SO you need to correct that. next make siure when oyu are s=asked that the password you offer is the mailbox password, not the host cpanel password. While you might have them set to the same value, they are not the same thing.

Once you have these setting report back the exact error messages you receive and we can look at other issues, but there is nothing to be gained until you start with the providers offered settings.