Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Cannot install Firefox on my desktop

  • 2 답장
  • 0 이 문제를 만남
  • 23 보기
  • 최종 답변자: Martin Lester

more options

Hi Team, Hope you are doing well. I am not able to install firefox on my win 11 laptop Because of the error shown below. I tried to delete all temp files, I also, restarted my laptop several times and I did the scan to check corrupted files too. Please advice on the further steps.

Thank you.

Hi Team, Hope you are doing well. I am not able to install firefox on my win 11 laptop Because of the error shown below. I tried to delete all temp files, I also, restarted my laptop several times and I did the scan to check corrupted files too. Please advice on the further steps. Thank you.
첨부된 스크린샷

모든 댓글 (2)

more options

Not very sure but you can try the following

1. Delete Temporary Files

   Press Win + R, type %temp%, and hit Enter.
   Delete all files in this folder (skip the ones that are in use).
   This clears old installer files that might be causing issues.

2. Download the Full (Offline) Installer

Instead of using the stub installer (which downloads files during installation), get the full version:

   Go to the official Firefox offline installer page.
   Choose your preferred language and system (e.g., Windows 64-bit).
   Download and run the installer.

3. Run as Administrator

   Right-click the installer file and select Run as administrator.
   This bypasses some permission issues.

4. Temporarily Disable Antivirus

   Some antivirus programs (like Avast, AVG, etc.) may block or delete temp .dll files during installation.
   Temporarily disable your antivirus and try installing again.

5. Try Installing in Safe Mode (Optional)

   Reboot into Windows Safe Mode with Networking.
   Run the offline installer from there.

6. Check Disk for Errors (Optional)

Corrupted temp files can also result from disk errors:

   Open Command Prompt as admin.
   Run: chkdsk C: /f
   Follow instructions (may require restart).

도움이 되셨습니까?

more options

shirbhateritwik47 said

Hi Team, Hope you are doing well. I am not able to install firefox on my win 11 laptop Because of the error shown below. I tried to delete all temp files, I also, restarted my laptop several times and I did the scan to check corrupted files too. Please advice on the further steps. Thank you.

Hey! I had the same issue on my Win 11 laptop, what worked for me was downloading the offline installer for Firefox instead of the regular one. Just Google “Firefox offline installer” and grab it from the official Mozilla site. Run it as admin and it should install fine. Hope that helps!

도움이 되셨습니까?

질문하기

글에 답글을 달기 위해서는 계정으로 로그인해야만 합니다. 계정이 아직 없다면 새로운 질문을 올려주세요.