Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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unable to sign on

I am attempting to sign in using my new phone. I am accurately using the authorization code using the 3 codes you have sent. When signing in to this support, however,it succeeded. Have I also authorized this phone now?

I am attempting to sign in using my new phone. I am accurately using the authorization code using the 3 codes you have sent. When signing in to this support, however,it succeeded. Have I also authorized this phone now?

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Yes, if you successfully signed in using the codes, your new phone is now authorized. You can confirm this in your account’s security or device settings.

In Firefox for Android, if you tap the menu button and then Settings, what do you see at the top? If it has your user name, the browser should be connected for sync. If it says Sync and save your data / sign in, then the browser is not connected.