Syncing between devices
I have noticed a reply to messages made from our phones are not synced with our Thunderbird Desktop. If employee 1 replies to a message from their phone, employee 2 and 3 cannot see their reply. This creates gaps in conversations that negatively affect customer support.
I use the Thunderbird email app on my phone, I am not sure what app others are using.
Is there a setting somewhere I am missing? or is this a bug that needs to be fixed?
Thank you in advance for any help you can provide.
모든 댓글 (3)
For that to happen, all devices must be using IMAP settings. It may be that one or more persons have device set for POP instead. If that is true, the POP account cannot be switched to IMAP, but must create a new account setting.
In that case, I suggest you do some testing to validate where the problem is happening. Such as send a message from your phone and see if the PC sees it. Then see if the other phones see it. Then, rotate the task to another phone and have that person send a message and identify which of the others see it. After testing them all, you should see where the problem is happening. Let me know.
글에 답글을 달기 위해서는 계정으로 로그인해야만 합니다. 계정이 아직 없다면 새로운 질문을 올려주세요.