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firefox is already running but is not responding

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  • 최종 답변자: SuMo Bot
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ahmet ozdemir
ahmet ozdemir

Hi, We are using Horizon VDI terminal server. Firefox is installed on these servers. Some users get Firefox is already running but is not responding error. Ending Firefox via task manager does not work. I log off the user and have them log in again, but it does not work.

When I check, I see that the user's profile file cannot be created on any terminal server.

Is there a solution to this problem?

Hi, We are using Horizon VDI terminal server. Firefox is installed on these servers. Some users get Firefox is already running but is not responding error. Ending Firefox via task manager does not work. I log off the user and have them log in again, but it does not work. When I check, I see that the user's profile file cannot be created on any terminal server. Is there a solution to this problem?
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선택된 해결법

Hi jonzn4SUSE, The problem is solved. I saw that Horizon VDI Firefox profile files are kept in a different location.

As suggested in the solution, I deleted AppData>Local>Mozilla>Firefox profile files. I recreated them.

Thank you for your suggestions.

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모든 댓글 (5)

SuMo Bot
SuMo Bot

What OS? What version of Firefox? Here's what AI says. https://www.google.com/search?q=firefox+is+already+running+but+is+not+responding+on+Horizon+VDI+terminal+server&client=firefox-b-1-d&sca_esv=b4f1a4e5dd378925&ei=f-_VZ-70ApGq5NoP_O3SwQE&ved=0ahUKEwiusLGtgo2MAxURFVkFHfy2NBgQ4dUDCBA&uact=5&oq=firefox+is+already+running+but+is+not+responding+on+Horizon+VDI+terminal+server&gs_lp=Egxnd3Mtd2l6LXNlcnAiT2ZpcmVmb3ggaXMgYWxyZWFkeSBydW5uaW5nIGJ1dCBpcyBub3QgcmVzcG9uZGluZyBvbiBIb3Jpem9uIFZESSB0ZXJtaW5hbCBzZXJ2ZXJI0yNQuQdYsBhwAXgBkAEAmAFUoAH7AqoBATW4AQPIAQD4AQH4AQKYAgWgAssCwgIKEAAYsAMY1gQYR8ICDRAAGIAEGLADGEMYigXCAgoQABiABBhDGIoFwgIFEAAYgATCAgYQABgWGB7CAggQABgWGAoYHsICCxAAGIAEGIYDGIoFwgIIEAAYgAQYogTCAggQABiiBBiJBZgDAIgGAZAGCpIHATWgB7Mc&sclient=gws-wiz-serp

글쓴이 jonzn4SUSE 수정일시

ahmet ozdemir
ahmet ozdemir 질문자

Hi jonzn4SUSE, Windows Server 2019 Version 1809 17763.5567 Firefox 133.0

I have restarted all the servers the user is logged in on. it doesn't work.

The only finding I see is AppData>Local>Mozilla>Firefox = There is no user specific "Profiles" file. it doesn't seem to be creating.

Yes, I have looked into these solutions. There is no result yet. https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding

글쓴이 ahmet ozdemir 수정일시

SuMo Bot
SuMo Bot

It will be difficult for someone to troubleshoot unless they have access to a similar environment. Sounds like a job for someone in a Horizon VDI terminal Server forum. Maybe someone at Mozilla has access to a similar setup and can chime in.

글쓴이 jonzn4SUSE 수정일시

ahmet ozdemir
ahmet ozdemir 질문자

선택된 해결법

Hi jonzn4SUSE, The problem is solved. I saw that Horizon VDI Firefox profile files are kept in a different location.

As suggested in the solution, I deleted AppData>Local>Mozilla>Firefox profile files. I recreated them.

Thank you for your suggestions.

글쓴이 ahmet ozdemir 수정일시

SuMo Bot
SuMo Bot

OUTSTANDING!!!