Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

open browser to black screen

  • 5 답장
  • 0 이 문제를 만남
  • 1 보기
  • 최종 답변자: Paul

more options

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

모든 댓글 (5)

more options

Hi

Are you trying to use Firefox for Android to capture a QR code (such as to connect Firefox Sync)?

more options

No. I am just opening the browser for the 1st time today.

more options

Are you able to take a screenshot of what you are seeing and attach it to a reply to this thread?

more options

Paul, could you give me the steps to get this done for you? Thank you.

more options

Sure, this should help:

With the screen open to what you want to screenshot, press the volume "-" button and the power button on your device at the same time.

You should hear the camera shutter sound to indicate that a screenshot has been taken.

Reply to this thread, selecting the Browse... button under the text box to find and add the screenshot.

I hope that this helps.