Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

playing video on YouTube is always choppy

more options

playing video on YouTube is always choppy

playing video on YouTube is always choppy

모든 댓글 (2)

more options

Please paste here an example of choppy video and its Stats for nerds.

more options

Hi there,

I understand that you're experiencing choppy video playback on YouTube while using Firefox 113.0 on Windows 10. As a Firefox Support volunteer, I'm here to assist you with this issue.

Choppy video playback can be caused by various factors, so let's go through some troubleshooting steps to help improve your YouTube viewing experience:

Update Firefox: Make sure you're using the latest version of Firefox. You mentioned using version 113.0. It's worth noting that Firefox 113.0.2 is available, so consider updating to that version if you haven't already. Updates often include bug fixes and performance improvements.

Clear cache and cookies: Clearing your browser's cache and cookies can resolve playback issues. To do this, go to the Firefox menu, select "Options," then navigate to the "Privacy & Security" section. Under the "Cookies and Site Data" section, click on "Clear Data" and ensure both checkboxes are selected before proceeding.

Disable hardware acceleration: Hardware acceleration can sometimes conflict with certain graphics drivers or software. To disable it, go to the Firefox menu, select "Options," then go to the "General" tab. Scroll down to the "Performance" section and uncheck the box next to "Use recommended performance settings." Finally, uncheck the box next to "Use hardware acceleration when available."

Update graphics drivers: Outdated or faulty graphics drivers can impact video playback performance. Visit the website of your graphics card manufacturer (e.g., NVIDIA, AMD, Intel) and download the latest drivers for your specific graphics card model.

Disable browser extensions: Some browser extensions can interfere with video playback. Temporarily disable any extensions you have installed and check if the issue persists. If the problem is resolved, try enabling the extensions one by one to identify the problematic one.

Check internet connection: A slow or unstable internet connection can lead to choppy video playback. Ensure you have a stable and fast internet connection by performing a speed test or trying to watch videos on other platforms to see if the issue persists.

After trying these steps, please test YouTube video playback and let us know if the problem is resolved or if you need further assistance. Providing us with any additional information about your system configuration or other troubleshooting steps you've already taken can also be helpful.

Thank you for reaching out to the Firefox Support Forum, and we're here to assist you further!

Best regards, Firefox Support Volunteer