We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

DRM (Spotify) not working

  • 2 답장
  • 1 이 문제를 만남
  • 19 보기
  • 최종 답변자: ezra

more options

When trying to use Spotify on Firefox, a yellow banner with "Firefox is Installing Components Needed to Play the Audio or Video on This Page. Please Try Again Later." will display and no music is able to be played.

After seeing this I went through a dozen separate help pages/previous answers ranging from making sure DRM is enabled (this is a DRM issue too, Netflix gives the same banner), starting in safe mode, deleting cookies, reinstalling widevine and toggling a few options in about:config but nothing seems to work

Running Spotify in a different browser also worked, but I'd love to stick with Firefox as much as I can, any help would be appreciated!

When trying to use Spotify on Firefox, a yellow banner with "Firefox is Installing Components Needed to Play the Audio or Video on This Page. Please Try Again Later." will display and no music is able to be played. After seeing this I went through a dozen separate help pages/previous answers ranging from making sure DRM is enabled (this ''is'' a DRM issue too, Netflix gives the same banner), starting in safe mode, deleting cookies, reinstalling widevine and toggling a few options in about:config but nothing seems to work Running Spotify in a different browser also worked, but I'd love to stick with Firefox as much as I can, any help would be appreciated!

모든 댓글 (2)

more options

Do you see the Widevine plugin in "Add-ons -> plugins" (about:addons page) ?

If you toggle DRM off and on again then Firefox should try to (re)load Widevine.

You should see this as a XHR request in the Browser Console.

more options

cor-el said

Do you see the Widevine plugin in "Add-ons -> plugins" (about:addons page) ? If you toggle DRM off and on again then Firefox should try to (re)load Widevine. You should see this as a XHR request in the Browser Console.

This did not solve my issue, in fact it was the first thing I attempted to fix it. When DRM is disabled the page detects this and does not let normal Spotify libraries load (it instead gives an error page), and the yellow banner asks to Enable DRM. In my case, the yellow banner says "Firefox is Installing Components Needed to Play the Audio or Video on This Page. Please Try Again Later." but allows me to go through Spotify pages, just not allowing anything to play.

글쓴이 ezra 수정일시