Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Cannor change master password as the current master password is not filled.

  • 3 답장
  • 1 이 문제를 만남
  • 11 보기
  • 최종 답변자: cor-el

more options

Cannor change master password as the current master password is not filled - refer to Firefox change master password.png and Firefox change master password 1.png for the error message

I'm using Firefox v75.0 6-bits. On Android all works well

According to the privacy overview I have 131 logins, in Lockwise 0 (zero)

Can you help?

Cannor change master password as the current master password is not filled - refer to Firefox change master password.png and Firefox change master password 1.png for the error message I'm using Firefox v75.0 6-bits. On Android all works well According to the privacy overview I have 131 logins, in Lockwise 0 (zero) Can you help?
첨부된 스크린샷

선택된 해결법

If the field of the current MP is empty then this normally means that there is currently no master password set.

The third screenshot would suggest that there are 131 logins stored in logins.json, but none are displayed in the forth screenshot. That could mean that there is a problem with the key file (key4.db) that prevents Firefox from decoding the logins.

With what Firefox version did this still work properly? Did you possibly used the refresh feature in Firefox to create a new profile?

Is there still a key3.db file in the profile folder ?

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (3)

more options

It this your own computer or a computer that is managed by an IT department ?

Are there policies active ?

In Firefox 63+ you can check the about:policies#active page to see whether policies are active. You can open about:policies via "Help -> Troubleshooting Information -> Application Basics -> Enterprise Policies" or via the location/address bar.

more options

Enterprise policies are inactive, I'm using a private laptop

I appreciate your help

more options

선택된 해결법

If the field of the current MP is empty then this normally means that there is currently no master password set.

The third screenshot would suggest that there are 131 logins stored in logins.json, but none are displayed in the forth screenshot. That could mean that there is a problem with the key file (key4.db) that prevents Firefox from decoding the logins.

With what Firefox version did this still work properly? Did you possibly used the refresh feature in Firefox to create a new profile?

Is there still a key3.db file in the profile folder ?

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.