Hmm, that's not a term that has a clear meaning in relation to Firefox. What kind of symptoms are afflicting your browser?

My computer crashed and Geek Squad fixed (?) it. I told them that I could not send emails and after 4 1/2 hours of them working on my computer remotely, their conclusion was that I would have to wait until Mozilla comes out with their monthly updates to fix my registry. Their terms not mine. Waiting didn't make sense so I decided to contact Mozilla for an answer.

The person you worked with might not be very familiar with Mozilla software. But at least they didn't erase your hard drive!

Are you trying to send emails from the Firefox browser or the Thunderbird email program?

What happens when you try to send an email? For example:

• error message (details, please!)
• prompted to provide login, not accepted
• shows it was sent but it is never received
• sits in the Outbox forever
• other...

I use earthlink for my email when using Firefox browser. I only have trouble sending (everything just stops; send button turns gray and nothing happens until I hit something else like check mail). All other functions work fine. I discovered I can send emails if I use Internet Explorer. But I don't like IE.

Sorry, this is indeed a known problem with Firefox 54. A certain scripting or site design pattern is now considered invalid, which happens to be used in Earthlink's webmail site.

More background: after firefox 54.0 update I can't send email with earthlink webmail

Hopefully Earthlink will fix it on their end because there is no known workaround within Firefox at the moment. Until then, you can keep using IE for Earthlink. If IE performs poorly on the site, you also could consider: Install an older version of Firefox.

Note that there have been issues reported sending emails via Earthlink webmail. So if you use this service then you need to wait until Earthlink fixes this.

• /questions/1164263 after firefox 54.0 update I can't send email with earthlink webmail