Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Firefox crashes

  • 3 답장
  • 1 이 문제를 만남
  • 5 보기
  • 최종 답변자: philipp

NicholsR2000
NicholsR2000
more options

After functioning fine for the last several months on this machine, firefox has started crashing on loading today. I started off simply by restarting the machine, then reinstalling firefox, then doing a clean uninstall, then doing that plus deleting the profile files. Still behaving exactly the same. Every time I launch it the crash reporter starts before any window comes up. Have tried in safe mode and with a refresh, also did not help. Here is the crash ID, any help would be very much appreciated, thanks.

Crash ID: bp-4f9b0421-f81f-44c0-9eee-f1a742160913

After functioning fine for the last several months on this machine, firefox has started crashing on loading today. I started off simply by restarting the machine, then reinstalling firefox, then doing a clean uninstall, then doing that plus deleting the profile files. Still behaving exactly the same. Every time I launch it the crash reporter starts before any window comes up. Have tried in safe mode and with a refresh, also did not help. Here is the crash ID, any help would be very much appreciated, thanks. Crash ID: bp-4f9b0421-f81f-44c0-9eee-f1a742160913

모든 댓글 (3)

philipp
philipp
  • Moderator
more options

hi NicholsR2000, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest esr version of firefox from https://www.mozilla.org/en-US/firefox/organizations/all/

NicholsR2000
NicholsR2000 질문자
more options

Thanks for the quick reply. I updated to the latest ESR and firefox does now load. Unfortunately, I needed to use Aras PLM with firefox and that was only compatible with ESR 38. Their add-on will not install currently.

philipp
philipp
  • Moderator
more options

in this case please get in contact with symantec's support about this issue as well. i heard that they are planning to revert their latest signature changes that triggered this recent crashiness, but i'm unsure about the when & how...