Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기
Solved 보존

Emails disappear when moved from junk to inbox, why?

Charitysmama replied
Charitysmama

When I get an email, usually from a friend or someone in my address book, and it goes to the junk folder, when I try to move it to the inbox, it disappears. I have learned to do a copy to the inbox, but it still doesn't show up. If I move it to another folder, there is no problem, it shows up. I mark the email as not junk before I try to move it. I have noticed that when I highlight the folders to move it to, there is no inbox on the list.

When I get an email, usually from a friend or someone in my address book, and it goes to the junk folder, when I try to move it to the inbox, it disappears. I have learned to do a copy to the inbox, but it still doesn't show up. If I move it to another folder, there is no problem, it shows up. I mark the email as not junk before I try to move it. I have noticed that when I highlight the folders to move it to, there is no inbox on the list.

모든 댓글 (3)

선택된 해결법

Ask yourself why it goes to the Junk folder. I'd think it happens because Thunderbird has made a mistake and you need to teach it what is and isn't junk to help it stop repeating this mistake.

Mark the message as Not Junk, and this will help reduce the frequency of these mis-categorizations and it will result in the message being put back where it belongs.

How to mark as Not Junk?

  1. You can right-click, select Mark As and then Not Junk.
  2. You can press J (note that lowercase j marks as Junk, uppercase J marks as Not Junk).
  3. The JunQuilla add-on provides two buttons for your toolbar.

In theory, Thunderbird shouldn't Junk messages from people who appear in your Address Book. Can you confirm the senders of these messages are listed in your Address Book?

글쓴이 Zenos 수정일시

I am already doing that.

Sometimes the emails are from people in my contacts folder.