Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Firefox Will Not Load

  • 2 답장
  • 2 이 문제를 만남
  • 1 보기
  • 최종 답변자: FredMcD

tandra.thomas
tandra.thomas
more options

So here's what I've tried:

1. Uninstalled Firefox 2. Removed all Firefox folders from computer, to include users profile 3. Gone into Registry and removed all instances of Firefox 4. Re-installed Firefox 5. Installed Firefox update 6. Verified Video Drivers up-to-date 7. Verified Windows was up-to-date 8. Scanned system with Malware Bytes, didn't find any Malware 9. Logged on with different user profile and same problem exists

I've uploaded an image showing the various Crash Report ID's I get, whenever I get the attached message.

So here's what I've tried: 1. Uninstalled Firefox 2. Removed all Firefox folders from computer, to include users profile 3. Gone into Registry and removed all instances of Firefox 4. Re-installed Firefox 5. Installed Firefox update 6. Verified Video Drivers up-to-date 7. Verified Windows was up-to-date 8. Scanned system with Malware Bytes, didn't find any Malware 9. Logged on with different user profile and same problem exists I've uploaded an image showing the various Crash Report ID's I get, whenever I get the attached message.
첨부된 스크린샷

모든 댓글 (2)

FredMcD
FredMcD
more options

bp-d49cbdb0-a09e-4d53-aa9d-78d742150908 bp-e3bdda20-6c3c-4729-8032-ffa3a2150908

In the future, please copy the report numbers and post them in the reply box below.

FredMcD
FredMcD
more options

Product Firefox Version 40.0.3

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

This is for Sumo's; Related Bugs

1031852 RESOLVED DUPLICATE Persistent crash after updating to today's Aurora build 1031697 VERIFIED FIXED Huge Aurora 32 crash spike after landing of bug 1013587, several signatures

Rooksbas.DLL = Windows

rooksdol.dll = Rapport

swi_ifslsp.dll = Sophos Anti-Virus

RapportTanzanEx400.DLL

RapportGP.DLL

RapportUtil.dll

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Sophos_detoured.dll = Sophos Anti-Virus or 3500 Rack Configuration or Installer HP Backup and by Sophos Plc (www.sophos.com) or Sophos. http://www.file.net/process/sophos_detoured.dll.html Description: Sophos_detoured.dll is not essential for Windows and will often cause problems. The sophos_detoured.dll file is located in a subfolder of "C:\Program Files".

ffm.dll = Nothing Found

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Disable Rapport. It has been causing issues.