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Thunderbird crashes why trying to attach a file!

  • 5 답장
  • 2 이 문제를 만남
  • 1 보기
  • 최종 답변자: Wayne Mery

weewood
weewood
more options

With the latest version of Thunderbird, it will crash when I try to include an attachment! Once I click on attach, it does nothing, until I try to do something else, then it crashes! The version of Thunderbird has so many bugs in it, sometimes I can even look at an attachment! Its driving me nuts! Please help! Regards, David

Even though Thunderbird hangs (not responding) then crashes, it does not show a crash report! I cleared the crash reports just to verify that! As you can see there are none! 


 Application Basics

   Name: Thunderbird
   Version: 38.0.1
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.0.1
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150608103712
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.comcast.net:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: smtp.comcast.net:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) mail.comcast.net:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: smtp.comcast.net:587, alwaysSTARTTLS, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   Ignore Aero (Hooks), 1.0.3.0, true, ignoreaero-x@rsjtdrjgfuzkfg.com
   ImportExportTools, 3.2.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   Lightning, 4.0.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.foreground_color: #3333FF
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 38.0.1
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 14
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 121a9abe-39ef-4e2c-ac6b-5a68d88b3d5
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1435606708
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     plugin.state.npadobeaamdetect: 0
     plugin.state.npappdetector: 0
     plugin.state.npdeployjava: 0
     plugin.state.npglance: 0
     plugin.state.npgoogleupdate: 0
     plugin.state.npintelwebapiipt: 0
     plugin.state.npintelwebapiupdater: 0
     plugin.state.npitunes: 0
     plugin.state.npnv3dv: 0
     plugin.state.npnv3dvstreaming: 0
     plugin.state.nppdf: 0
     plugin.state.npqtplugin: 0
     plugin.state.npspwrap: 0
     plugin.state.npwacomtabletplugin: 0
     plugin.state.npwidevinemediaoptimizer: 0
     print.printer_EPSON_WF-7620_Series.print_bgcolor: false
     print.printer_EPSON_WF-7620_Series.print_bgimages: false
     print.printer_EPSON_WF-7620_Series.print_colorspace:
     print.printer_EPSON_WF-7620_Series.print_command:
     print.printer_EPSON_WF-7620_Series.print_downloadfonts: false
     print.printer_EPSON_WF-7620_Series.print_duplex: 1515870810
     print.printer_EPSON_WF-7620_Series.print_edge_bottom: 0
     print.printer_EPSON_WF-7620_Series.print_edge_left: 0
     print.printer_EPSON_WF-7620_Series.print_edge_right: 0
     print.printer_EPSON_WF-7620_Series.print_edge_top: 0
     print.printer_EPSON_WF-7620_Series.print_evenpages: true
     print.printer_EPSON_WF-7620_Series.print_footercenter:
     print.printer_EPSON_WF-7620_Series.print_footerleft: &PT
     print.printer_EPSON_WF-7620_Series.print_footerright: &D
     print.printer_EPSON_WF-7620_Series.print_headercenter:
     print.printer_EPSON_WF-7620_Series.print_headerleft: &T
     print.printer_EPSON_WF-7620_Series.print_headerright: &U
     print.printer_EPSON_WF-7620_Series.print_in_color: true
     print.printer_EPSON_WF-7620_Series.print_margin_bottom: 0.5
     print.printer_EPSON_WF-7620_Series.print_margin_left: 0.5
     print.printer_EPSON_WF-7620_Series.print_margin_right: 0.5
     print.printer_EPSON_WF-7620_Series.print_margin_top: 0.5
     print.printer_EPSON_WF-7620_Series.print_oddpages: true
     print.printer_EPSON_WF-7620_Series.print_orientation: 0
     print.printer_EPSON_WF-7620_Series.print_page_delay: 50
     print.printer_EPSON_WF-7620_Series.print_paper_data: 1
     print.printer_EPSON_WF-7620_Series.print_paper_height: 11.00
     print.printer_EPSON_WF-7620_Series.print_paper_name:
     print.printer_EPSON_WF-7620_Series.print_paper_size_type: 0
     print.printer_EPSON_WF-7620_Series.print_paper_size_unit: 0
     print.printer_EPSON_WF-7620_Series.print_paper_width: 8.50
     print.printer_EPSON_WF-7620_Series.print_plex_name:
     print.printer_EPSON_WF-7620_Series.print_resolution: 1515870810
     print.printer_EPSON_WF-7620_Series.print_resolution_name:
     print.printer_EPSON_WF-7620_Series.print_reversed: false
     print.printer_EPSON_WF-7620_Series.print_scaling: 1.00
     print.printer_EPSON_WF-7620_Series.print_shrink_to_fit: true
     print.printer_EPSON_WF-7620_Series.print_to_file: false
     print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_bottom: 0
     print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_left: 0
     print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_right: 0
     print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: NVIDIA GeForce GTX 680
     Vendor ID: 0x10de
     Device ID: 0x1180
     Adapter RAM: 4095
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 9.18.13.4475
     Driver Date: 11-12-2014
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.17292)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11

     AzureCanvasBackend: direct2d 1.1
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d 1.1

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.18.1 Basic ECC
     3.18.1 Basic ECC

     NSS Util
     3.18.1
     3.18.1

     NSS SSL
     3.18.1 Basic ECC
     3.18.1 Basic ECC

     NSS S/MIME
     3.18.1 Basic ECC
     3.18.1 Basic ECC
With the latest version of Thunderbird, it will crash when I try to include an attachment! Once I click on attach, it does nothing, until I try to do something else, then it crashes! The version of Thunderbird has so many bugs in it, sometimes I can even look at an attachment! Its driving me nuts! Please help! Regards, David Even though Thunderbird hangs (not responding) then crashes, it does not show a crash report! I cleared the crash reports just to verify that! As you can see there are none! Application Basics Name: Thunderbird Version: 38.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.0.1 Profile Folder: Show Folder (Local drive) Application Build ID: 20150608103712 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) mail.comcast.net:110, alwaysSTARTTLS, passwordCleartext OUTGOING: smtp.comcast.net:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (pop3) mail.comcast.net:110, alwaysSTARTTLS, passwordCleartext OUTGOING: smtp.comcast.net:587, alwaysSTARTTLS, passwordCleartext, true account4: INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true Crash Reports Extensions Ignore Aero (Hooks), 1.0.3.0, true, ignoreaero-x@rsjtdrjgfuzkfg.com ImportExportTools, 3.2.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Lightning, 4.0.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.display.foreground_color: #3333FF dom.max_chrome_script_run_time: 0 extensions.lastAppVersion: 38.0.1 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 14 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 121a9abe-39ef-4e2c-ac6b-5a68d88b3d5 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1435606708 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true plugin.state.npadobeaamdetect: 0 plugin.state.npappdetector: 0 plugin.state.npdeployjava: 0 plugin.state.npglance: 0 plugin.state.npgoogleupdate: 0 plugin.state.npintelwebapiipt: 0 plugin.state.npintelwebapiupdater: 0 plugin.state.npitunes: 0 plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 plugin.state.nppdf: 0 plugin.state.npqtplugin: 0 plugin.state.npspwrap: 0 plugin.state.npwacomtabletplugin: 0 plugin.state.npwidevinemediaoptimizer: 0 print.printer_EPSON_WF-7620_Series.print_bgcolor: false print.printer_EPSON_WF-7620_Series.print_bgimages: false print.printer_EPSON_WF-7620_Series.print_colorspace: print.printer_EPSON_WF-7620_Series.print_command: print.printer_EPSON_WF-7620_Series.print_downloadfonts: false print.printer_EPSON_WF-7620_Series.print_duplex: 1515870810 print.printer_EPSON_WF-7620_Series.print_edge_bottom: 0 print.printer_EPSON_WF-7620_Series.print_edge_left: 0 print.printer_EPSON_WF-7620_Series.print_edge_right: 0 print.printer_EPSON_WF-7620_Series.print_edge_top: 0 print.printer_EPSON_WF-7620_Series.print_evenpages: true print.printer_EPSON_WF-7620_Series.print_footercenter: print.printer_EPSON_WF-7620_Series.print_footerleft: &PT print.printer_EPSON_WF-7620_Series.print_footerright: &D print.printer_EPSON_WF-7620_Series.print_headercenter: print.printer_EPSON_WF-7620_Series.print_headerleft: &T print.printer_EPSON_WF-7620_Series.print_headerright: &U print.printer_EPSON_WF-7620_Series.print_in_color: true print.printer_EPSON_WF-7620_Series.print_margin_bottom: 0.5 print.printer_EPSON_WF-7620_Series.print_margin_left: 0.5 print.printer_EPSON_WF-7620_Series.print_margin_right: 0.5 print.printer_EPSON_WF-7620_Series.print_margin_top: 0.5 print.printer_EPSON_WF-7620_Series.print_oddpages: true print.printer_EPSON_WF-7620_Series.print_orientation: 0 print.printer_EPSON_WF-7620_Series.print_page_delay: 50 print.printer_EPSON_WF-7620_Series.print_paper_data: 1 print.printer_EPSON_WF-7620_Series.print_paper_height: 11.00 print.printer_EPSON_WF-7620_Series.print_paper_name: print.printer_EPSON_WF-7620_Series.print_paper_size_type: 0 print.printer_EPSON_WF-7620_Series.print_paper_size_unit: 0 print.printer_EPSON_WF-7620_Series.print_paper_width: 8.50 print.printer_EPSON_WF-7620_Series.print_plex_name: print.printer_EPSON_WF-7620_Series.print_resolution: 1515870810 print.printer_EPSON_WF-7620_Series.print_resolution_name: print.printer_EPSON_WF-7620_Series.print_reversed: false print.printer_EPSON_WF-7620_Series.print_scaling: 1.00 print.printer_EPSON_WF-7620_Series.print_shrink_to_fit: true print.printer_EPSON_WF-7620_Series.print_to_file: false print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_bottom: 0 print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_left: 0 print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_right: 0 print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_top: 0 Graphics Adapter Description: NVIDIA GeForce GTX 680 Vendor ID: 0x10de Device ID: 0x1180 Adapter RAM: 4095 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version: 9.18.13.4475 Driver Date: 11-12-2014 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17292) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 1/1 Direct3D 11 AzureCanvasBackend: direct2d 1.1 AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d 1.1 JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.8 4.10.8 NSS 3.18.1 Basic ECC 3.18.1 Basic ECC NSS Util 3.18.1 3.18.1 NSS SSL 3.18.1 Basic ECC 3.18.1 Basic ECC NSS S/MIME 3.18.1 Basic ECC 3.18.1 Basic ECC

모든 댓글 (5)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

weewood, do you still have the problem after updating to version 38.1.0??

weewood
weewood 질문자
more options

The update to 38.1 did not solve my problem! I can turn off my antivirus software and still have the problem! It also will fail trying to open an attachment! Very frustrating! Regards, David

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

I should have asked, does it happen in safe mode? 

https://support.mozilla.org/en-US/kb/safe-mode

Are there file shares defined from your PC to another computer that aren't connecting?

Does it happen if you disable automatic safe at tools | options | composition | general ?

weewood
weewood 질문자
more options

I used Thunderbird in Safe Mode and the same failure occurs! I don't share files with another computer. Thunderbird worked fine for me before the 38.0 update. I've tried going back to a previous level but Thunderbird always runs the update to 38.0, and now to 38.1.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Sorry we're not solving your problem. Can you file a bug report please at https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird

To disable updates so that you can stay on an older version go to Tools | Options | Advanced | Updates | Never check